Key Account Manager (Fast Food) at METRO Cash&Carry (Kazakhstan) — NeverHard

PURPOSE OF THE JOB: To manage and strategically develop key fast food accounts by ensuring sustainable sales growth, operational excellence, high service level, profitability, and strong cross-functional coordination. The KAM acts not only as operational support, but as a business owner responsible for client growth, profitability, governance, and long-term partnership development. Main responsibilities & expected results: Commercial & Client development Develop strategic relationships with key fast food clients Identify growth opportunities and proactively drive sales development Lead commercial negotiations with clients Analyze assortment, pricing,category performance & identify optimization opportunities Support new listings, restaurant openings, and expansion projects Operational & Supply chain steering Coordinate daily cooperation between client, stores, Supply Chain, Logistics, FSD, and Operations Ensure high product availability and service level Monitor stock quality, expiry risks, OOS, non-deliveries and operational issues Support forecasting & demand planing alignment and proactive risk escalation Ensure proper communication flow during supply shortages or operational incidents Financial & KPI ownership Own & monitor sales, margin, operational costs, and client profitability Follow up on payment discipline and outstanding balances Support exposure reduction and sustainable business growth Ensure alignment between commercial agreements and operational execution Drive sustainable and profitable business growth Cross-functional leadership Work closely with Supply Chain, Logistics, Finance, Operations, Quality, OMD, Stores Coordinate resolution of complex operational and commercial topics Lead business reviews, operational meetings, and client governance routines Support continuous improvement and process optimization initiatives Client experience & Strategic partnership Build long-term, trust-based client relationships Drive client satisfaction through stability, transparency, proactive ownership Balance operational support with strategic account management Ensure professional communication during critical situations and escalations Represent METRO as a reliable long-term business partner Experience ✓ 2-4+ years of experience in Key Account Management, FMCG, HoReCa, Supply Chain, Fast Food ✓ Experience managing complex clients and cross-functional stakeholders ✓ Strong commercial negotiation and client development skills ✓ Experience working with KPIs, reporting, and business analytics ✓ Ability to manage operational issues in fast-paced environment Key Skills: ✓ Strong commercial and analytical mindset ✓ Negotiation, communication, and stakeholder management skills ✓ Ability to manage operational complexity and escalations ✓ Strong ownership, prioritization, and problem-solving capabilities ✓ Advanced Excel and reporting skills ✓ Customer-focused with business-oriented approach ✓ Ability to work in fast-paced and multitasking environment ✓ English - Intermediate or higher