IT Site Lead at Actalent — NeverHard

Job DescriptionJob Description Job Title: IT Site Lead Job Description We are seeking an experienced IT Site Lead to oversee and support all IT operations across our Malahat and Victoria locations. This individual will serve as the primary on-site IT contact, delivering exceptional end-user support while ensuring reliable operation of workplace technology, local infrastructure, and IT services. The ideal candidate is a hands-on technical professional with strong troubleshooting abilities, experience supporting Windows-based environments, and a customer-first mindset. This role requires the ability to work independently, proactively identify issues, and collaborate effectively with regional and global IT teams. Responsibilities Serve as the primary IT contact for on-site employees and business stakeholders Provide end-to-end support for hardware, software, networking, and workplace technology issues Troubleshoot and resolve desktop, laptop, printer, docking station, mobile device, and application-related problems Manage and prioritize incidents, service requests, and changes through ServiceNow or a similar ITSM platform Perform computer imaging, deployment, configuration, and software installation Support Active Directory user account administration and access management Maintain accurate asset inventory and CMDB records throughout the device lifecycle Coordinate local infrastructure support, including network connectivity and server room environments Support conference room technology, collaboration tools, and executive/VIP users Conduct root cause analysis and implement preventive solutions to reduce recurring issues Partner with vendors, business stakeholders, and IT teams to ensure successful service delivery Support site projects, office moves, technology refreshes, onboarding activities, and operational initiatives Use service metrics and operational data to drive continuous improvement Essential Skills Minimum 5 years of hands-on IT support experience (7+ years preferred) Experience supporting Windows-based enterprise environments Strong knowledge of desktop, laptop, hardware, and software troubleshooting Experience with ServiceNow or other ITSM/ticketing platforms Hands-on experience with Active Directory administration Experience imaging, deploying, and configuring computers Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting Experience managing IT assets and inventory Ability to independently diagnose and resolve technical issues Strong customer service, communication, and stakeholder management skills Additional Skills & Qualifications Experience supporting manufacturing, engineering, laboratory, or operational environments Familiarity with ITIL service management practices Experience with Agile methodologies and Lean problem-solving techniques Experience supporting conference room technologies and collaboration platforms Knowledge of endpoint management solutions such as Intune or SCCM Understanding of cybersecurity best practices and compliance requirements Experience supporting infrastructure upgrades, site projects, office relocations, or technology refresh initiatives Work Environment The work environment includes office, lab, and site environments, requiring frequent walking between buildings or work areas. The role involves lifting and transporting IT equipment up to approximately 25–40 lbs. Occasional bending, kneeling, crouching, or reaching is necessary to install, troubleshoot, or maintain equipment. The position may require work in data closets or server rooms, which may involve confined spaces and varying temperatures. The role demands visual acuity to read technical information, device screens, labels, and documentation. The IT Site Lead should be comfortable working for extended periods at a computer workstation and responding to on-site incidents quickly. Job Type & Location This is a Contract position based out of Victoria, BC. Pay and Benefits The pay range for this position is $50.00 - $70.00/hr. Workplace Type This is a fully onsite position in Victoria,BC. À propos d'Actalent Actalent est un leader mondial dans les services d’ingénierie et de sciences ainsi que dans les solutions de talents. Nous aidons des entreprises visionnaires à faire progresser leurs initiatives d’ingénierie et de science grâce à l’accès à des experts spécialisés qui favorisent l’échelle, l’innovation et la rapidité de mise sur le marché. Avec un réseau de près de 20 000 consultants et 5 000 clients à travers les États-Unis, le Canada, l’Asie et l’Europe, Actalent dessert de nombreuses entreprises du Fortune 500. Nous sommes fiers d’être l’une des 500 meilleures firmes de conception de l’Engineering News-Record (ENR) pour nos services de conception en ingénierie et un lauréat du prix ClearlyRated Best of Staffing® tant pour le service client que pour les talents. Actalent est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi. Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à actalentaccommodation@actalentservices.com pour connaître d’autres options d’accommodement. Ordonnance sur l’égalité des chances de San Francisco: Conformément à l’Ordonnance sur l’égalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels. Utilisation de l’intelligence artificielle (IA): Nous pouvons utiliser l’intelligence artificielle (IA) pour soutenir certaines étapes de notre processus d’embauche, notamment la recherche, la présélection et l’évaluation des candidatures. L’IA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à l’aide d’outils d’IA. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.