IT Service Desk Specialist at KPMG — NeverHard

We are looking for an IT Service Desk Specialist to join KPMG in Almaty. In this role, you will provide first-line IT support, ensuring the smooth operation of end-user devices, systems, and applications. You will help colleagues resolve technical issues, maintain IT equipment, and contribute to delivering high-quality IT support services across the firm. Your responsibilities will be: Install and upgrade computer systems, hardware, and software to ensure smooth operations. Provide first-line technical support, troubleshooting user hardware, software, and network issues. Maintain and support multi-functional devices, including printers, scanners, and copiers. Participate in different kinds of projects, including cross-functional, operational, and infrastructure initiatives. You're the perfect fit for this role, if you: Have at least 1 year of experience in a similar IT support role (L1), providing hands-on technical support. Possess a solid understanding of computer hardware, software, and network systems, with basic troubleshooting skills. Are familiar with installing and configuring operating systems and office productivity software. Demonstrate strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users. Are customer-service oriented, with the ability to prioritize and handle multiple tasks in a fast-paced environment. Are proficient in English, with strong written and verbal communication skills.