IT Intern (Engineering) – Junior Systems Administrator (Azure / Microsoft 365) at Pathway Communications — NeverHard

IT Intern Location: 95 Apple Creek Blvd, Markham, ON L3R 1C7 (On-site) Term: Internship (Co-op) - 3 - 6 months (extendable) Company: Pathway Communications Summary Pathway Communications is a leading Managed IT and Cybersecurity Services provider serving organizations across Canada. We are looking for an IT Intern who is eager to learn, gain hands-on experience, and build a career in IT. Working alongside our Engineering team, you will support Microsoft 365, Azure, and Active Directory environments and assist with user onboarding and offboarding, RBAC-based access management, troubleshooting, documentation, and basic cloud administration . This internship provides practical exposure to real-world IT operations while helping you develop your technical, security, and problem-solving. Key Responsibilities Assist with Microsoft 365 administration (users, groups, licenses, Teams, SharePoint basics) Support Exchange Online tasks (mailboxes, shared mailboxes, distribution groups, basic mail flow checks) Help manage Active Directory (accounts, groups, OUs, GPO basics, password resets) Perform access provisioning using RBAC (least privilege, role assignments, group-based access) Basic Azure tasks: resource inventory, tagging, user access, subscription/resource group organization (as assigned) Troubleshoot common issues (login/access, email, Teams, device connectivity, printing, VPN—depending on environment) Create and maintain documentation (runbooks, onboarding checklists, knowledge base articles) Assist with patching/maintenance tasks and basic monitoring checks Escalate incidents appropriately and provide clear updates to stakeholders Required Skills (Must Have) Familiarity with Microsoft 365 and core concepts (users, licensing, Teams) Basic understanding of Active Directory and group-based access Basic understanding of RBAC and least privilege Comfort with Windows OS fundamentals and troubleshooting Strong communication, note-taking, and willingness to learn Nice to Have Exposure to Azure (Entra ID/Azure AD, subscriptions, resource groups) Familiarity with PowerShell (basic commands, user management) Understanding of security basics: MFA, Conditional Access concepts, password policies Experience with ticketing tools (ServiceNow, OTRS, Jira, etc.) Any certs/coursework: AZ-900, MS-900, SC-900, or equivalent What You’ll Learn Real-world administration of Azure + Microsoft 365 + AD Operational processes: ticket handling, change management, documentation Security best practices around access control and identity Qualifications Currently enrolled in IT/Computer Science/Engineering (or recent graduate) Available for the internship term with a reliable schedule We encourage you to apply at recruitment@pathcom.com Powered by JazzHR