IT helpdesk at VDart Inc — NeverHard

Role: IT helpdesk Location: Moncton, NB Contract Troubleshooting issues on windows platforms Managing help desk and ticketing systems Coordinating with the service desk to identify and mitigate root cause issues pertaining to the IT infrastructure and systems Implementing proactive, preventive, and reactive maintenance measures Implementing and using technology systems to detect patterns of anomalous network and security behavior Architecting IT environments with sufficient redundancy, duplication, and security protection against natural, internal, and external threats that may compromise information security and service availability Developing and implementing service level agreement (SLA) standards necessary for successful IT-enabled business operations M365 support, installations, and troubleshooting