IT Director - Thinkingbox at Thinkingbox — NeverHard

Who We Are Thinkingbox is a brief‑to‑build agency that partners with leading brands across sports, gaming, entertainment, and technology. We focus on creating innovative digital, experiential, social, and content experiences while fostering a culture of collaboration, creativity, and continuous learning. The Opportunity We’re looking for an experienced, hands‑on IT Director to lead Thinkingbox’s technology environment across multiple offices. Based in our Toronto studio, you will own global IT operations, partner closely with teams across North America and internationally, and ensure our technology infrastructure is secure, scalable, and aligned with our growth as a creative agency. What You’ll Be Doing IT Leadership & Strategy Own Thinkingbox’s overall IT strategy, infrastructure roadmap, and technology standards across all offices. Partner with executive leadership to align technology investments with business objectives. Lead infrastructure modernization, security initiatives, cloud adoption, and operational improvements. Develop IT policies, documentation, governance, disaster recovery, and business continuity plans. Manage IT budgets, software licensing, hardware procurement, and vendor relationships. Evaluate and implement new technologies that improve security, productivity, and scalability. Act as the primary escalation point for complex technical issues while mentoring best practices across the organization. Endpoint & Systems Management Own the full lifecycle of Apple devices, including procurement, deployment, configuration, compliance, and retirement. Manage MDM using Mosyle or a similar platform, developing device policies, automated workflows, and security standards. Standardize endpoint management across the organization while improving automation and compliance. Deploy new Windows workstations and provide advanced technical support when required. Infrastructure, Cloud & Security Own and continuously improve wired and wireless networking, VPNs, and remote connectivity. Manage identity, SSO, device security, encryption, and access controls. Lead cybersecurity initiatives, vulnerability management, incident response, and preventative security improvements. Oversee cloud infrastructure, identity management, and endpoint security across AWS, GCP, Microsoft 365, and other core platforms. Technical Support & IT Operations Oversee day‑to‑day IT operations while providing hands‑on support for complex technical issues when needed. Support macOS, Windows, networking, software, and studio technology. Develop scalable IT processes, documentation, automation, and long‑term solutions to recurring technical issues. Manage IT assets and lifecycle planning across the business. Studio & Office Technology Maintain the organization, functionality, and visual aesthetic of the studio and office spaces, partnering with the Office Manager to ensure workstations, meeting rooms, and common areas are well‑equipped. Set up and maintain workstations, meeting rooms, AV equipment, monitors, TVs, and other office technology. Build and support studio hardware, including motion capture towers and production equipment. Manage the inventory, organization, storage, and lifecycle of IT, studio, and production equipment. Coordinate new hire onboarding by preparing laptops, peripherals, software access, and workstation setups to ensure employees are ready on dayone. Assemble office furniture and perform occasional hardware store or equipment pickup runs as needed. Safely lift, move, and install technology and office equipment. Cross‑Functional Collaboration Partner with Office Operations, Production, Finance, and People teams on equipment planning, technology purchases, onboarding logistics, workspace improvements, and infrastructure projects. Serve as a trusted technology advisor to leadership and help shape operational improvements across the business. What You’ll Bring 8‑10+ years of progressive IT experience, including leadership or ownership of an IT function. Strong experience managing Apple environments, including Apple Business Manager and MDM platforms such as Mosyle, Jamf, or Kandji. Experience supporting Windows environments and endpoint management. Deep understanding of networking fundamentals, including wired, wireless, VPN, firewalls, and remote connectivity. Experience with cloud platforms such as AWS, GCP, Microsoft365, identity management, SSO, and endpoint security. Experience managing cybersecurity initiatives, vendor relationships, software licensing, and technology procurement. Experience coordinating employee onboarding and offboarding, including device provisioning, software setup, account management, and ensuring a seamless first‑day technology experience. Experience supporting technology in a creative, production, or studio environment is an asset. Strong troubleshooting, organizational, communication, leadership, and documentation skills. A proactive, solutions‑oriented mindset with a passion for improving systems, automating workflows, and preventing issues before they arise. Comfortable balancing strategic leadership with hands‑on technical work, including setting up workstations, AV equipment, managing physical assets, and supporting the day‑to‑day operations of a busy creative studio. Bonus Points Experience working in studio, film, digital production, or agency environments. Experience developing cybersecurity programs and IT governance. Familiarity with AV, on‑set gear, or production workflows. Background in scripting and automation (Bash, PowerShell, Python). Relevant certifications (Jamf, Microsoft, AWS, Google Cloud, Cisco, CISSP, etc.) are an asset. Additional Benefits On‑site 5 days/week at our Toronto office Flexible time off, including paid vacation and sick days Consistent culture and team‑building events Employee recognition and incentive programs Seasonal celebrations and gatherings throughout the year Office lunches Branded company swag Access to industry events, learning opportunities, and non‑profit outreach Dog‑friendly offices Unlimited coffee, drinks, and snacks Flex work and travel options Comprehensive extended health benefits Equal Opportunity At Thinkingbox, we’re committed to creating an inclusive environment where everyone feels valued, heard, and empowered to thrive. We welcome and encourage applicants of all races, ethnicities, genders, identities, abilities, ages, sexual orientations, and backgrounds to apply. Your voice matters here. #J-18808-Ljbffr