Internal IT Administrator at AM/PM Service - Point of Sale & Service — NeverHard

Job DescriptionJob Description Position Overview The IT Administrator is responsible for managing and securing IT systems across all AM/PM branches. This role ensures the reliability, security, and efficiency of networks, systems, and devices while protecting the company’s best interests. The IT Administrator also acts as a key advisor on infrastructure improvements and supports all employee IT needs. Key Responsibilities Manage and secure network infrastructure across all locations (firewalls, VPNs, monitoring, uptime) Administer user access, onboarding, and offboarding with strict security controls Maintain internal servers, backups, and data protection systems Manage and support dispatch software and phone systems (VoIP/PBX) Oversee employee devices (setup, maintenance, security, lifecycle management) Handle all employee IT-related requests and provide timely technical support Manage IT vendors, subscriptions, and billing with cost and risk oversight Act as an advisor on infrastructure changes , recommending improvements for security, scalability, and efficiency Enforce IT policies and ensure employee compliance with security and operational processes Monitor, identify, and respond to security risks and incidents Availability for after-hours emergency support when required Support side projects and additional administrative tasks as required Experience Requirements Minimum 3+ years in an IT Administrator or similar role Experience with Windows OS and Microsoft 365 environments Hands-on experience with IP phone systems (VoIP/PBX) Experience managing SSL certificates, access control, and security systems Proven ability to support networks, servers, and end-user environments Key Competencies Security-first mindset with strong risk awareness Ability to enforce policies and protect company interests Strong troubleshooting and problem-solving skills Organized, accountable, and responsive Company DescriptionAM/PM Service, established in 1987, is a premier POS solutions provider operating in United States and Canada. The company offers end-to-end services—including hardware, software, installation, and support—customized to meet each client’s needs. Through strategic partnerships with leading brands and a commitment to innovation, AM/PM Service delivers reliable, cutting-edge solutions to a diverse range of industries. With over three decades of experience, it remains a trusted partner for businesses seeking scalable and effective POS systems. AM/PM Service is also recognized as a great place to work—valuing its people, investing in professional growth, and offering meaningful career opportunities in a dynamic, technology-driven environment.Company DescriptionAM/PM Service, established in 1987, is a premier POS solutions provider operating in United States and Canada. The company offers end-to-end services—including hardware, software, installation, and support—customized to meet each client’s needs. Through strategic partnerships with leading brands and a commitment to innovation, AM/PM Service delivers reliable, cutting-edge solutions to a diverse range of industries. With over three decades of experience, it remains a trusted partner for businesses seeking scalable and effective POS systems. AM/PM Service is also recognized as a great place to work—valuing its people, investing in professional growth, and offering meaningful career opportunities in a dynamic, technology-driven environment.