Job DescriptionJob Description
Investments & Insurance Specialist
Position Summary
We are seeking a detail-oriented and proactive
Insurance & Investment Specialist
to join our team. In this role, you will work closely with internal team members and advisors to ensure the timely and accurate processing of investment and insurance activities.
You will play a key role in coaching and supporting advisors, helping foster a culture of accountability, collaboration, and high performance. The ideal candidate is organized, solutions-focused, and possesses strong communication skills.
Key Responsibilities
Provide day-to-day support to advisors
Monitor service requests, prioritize tasks, and manage workflow efficiently
Ensure all activities are completed accurately, on time, and in accordance with quality standards
Resolve escalated service and support issues related to investments, insurance, and procedures
Maintain the security of transactions & operations in line with company policies and regulatory standards
Build and maintain strong relationships with Head Office, Branch Managers/Directors, advisors, and internal teams
Identify and recommend improvements to internal processes to better support advisors
Foster a collaborative team environment that supports knowledge sharing and high performance
Perform additional duties and special projects as required
Qualifications & Experience
Experience in customer service and/or the financial services industry is required
Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines
Ability to work both independently and collaboratively within a team environment
An equivalent combination of education and experience will be considered
LLQP and/or MTF license considered a strong asset
Core Competencies
Self-motivated with the ability to multi-task in a fast-paced environment
Strong research, analytical, and problem-solving skills
High level of accuracy and attention to detail
Ability to adapt to changing processes and work effectively under pressure
Ability to provide coaching using a collaborative approach
Strong work ethic and initiative
Excellent written and verbal communication skills
Strong oral and written communication skills, complimented by strong interpersonal skills.
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
This is a full time, in person role located in our Hamilton office
Working hours are Monday to Friday 9:00am to 5:00pm (EST)
We are a growing, dynamic network of 1500 independent advisors where our focus is wealth management.
Backed by the strength and reputation of Desjardins, North America’s leading financial cooperative, DFSIN opens the door to exciting opportunities to help unleash your potential.
Join our Team at DFSIN South Western Ontario today.
We thank all the Applicants, however, only those under consideration will be contacted. Desjardins Financial Security Independent Network is an Equal Opportunity Employer.