Inside Sales Representative at Samson Controls Inc. — NeverHard

Job Summary: The Bilingual Inside Sales Representative assists the Regional Sales Manager with all sales activities within the defined region of responsibility and is key to developing, strengthening, and maintaining customer relationships. This includes occasional face-to-face customer interactions, lead management, resolve customer service issues, following up and presenting quotation activities, as well as understanding the customer applications and requirements. Reporting to the Director of Sales, the Inside Sales Representative is responsible for not only promote the full range of SAMSON products and services to achieve the company’s sales targets but also following corporate strategy and delivering customer service excellence. It is the Inside Sales Representative role to present the proposal as well as follow-up and provide accurate feedback that will allow the Regional Sales Manager to generate a sale. The Inside Sales Representative communicates within the local and global organization and use various software tools to perform the tasks efficiently and effectively, meeting, or exceeding SAMSON’s high quality standards. As an achievement-oriented individual, the Inside Sales Representative will find that SAMSON offers a supportive, collaborative working environment with a stable, growing, and dynamic company. All full-time, permanent positions enjoy a total rewards package that includes salary, bonus, vacation, Group RSP contributions and a comprehensive Health, Wellness and insurance program. SAMSON also offers extensive training to support your career, as career growth is expected and available. CORE RESPONSIBILITIES Provide Customer Service Excellence: • Communicates directly and pro-actively with internal and external customers and channel partners • Manages customer expectations and contributes to a high level of customer satisfaction • Supports sales activities including but not limited to proposal, presentation, follow-ups, and troubleshooting requests with team members to ensure customers are provided with the best solution • Lead Management activities and qualification of companies within defined region • Track and manage all customer interaction in the Customer Relationship Management program (CRM) • Promote and educate clients on the SAMSON portfolio of products, services, and solutions • Work towards adding SAMSON to customer Approved Manufacturer Lists (AMLs) • From time to time, attend internal and external sales meetings & events • Follow-up on all leads, proposals and opportunities • Attend webinars, meetings, and training, as required • Collaborate with sales channel and regional sales team to enhance regional coverage Other Duties: • Comply with OHSA, company policies and procedures, and safety practices to ensure the safety of every worker performing on duty to SAMSON • Adhere to SAMSON‘s Quality standards and code of conduct policy • Participate in all company required training • Other duties as assigned by management. QUALIFICATIONS • Post-Secondary Degree or Diploma from an accredited college or university in Business, engineering, or equivalent • Ability to manage sales cycles between 6 weeks and 2 years • Advanced verbal and written communication, including strong presentation skills • Strong computer skills including excellent knowledge of MS Office • Strong customer service skills with a high sense of urgency and task prioritization • Ability to work in a team environment • Strong organizational skills to deal with occasional heavy workloads and multi-tasking within a deadline driven environment • Innovative problem-solving skills and able to adapt to changing priorities • High attention to detail • 3+ years of experience in Industrial or Process Automation, customer service/Inside sales/technical sales is an asset • Technical knowledge of Valves, Actuators, and other control components a preference • Previous experience utilizing a CRM with all customer interactions is an asset • Bilingual (English and French) is mandatory • Valid Canadian Drivers license Work Schedule: • 8:30am to 5:00pm, however hours may vary based on operational requirements ABOUT SAMSON Established in 1907, SAMSON AG has become a market leader in control valves for industrial process automation. Our technology has proven its value worldwide in a variety of industries. We are trusted in many of the world’s most challenging applications to achieve precise control with a high level of safety and reliability. SAMSON employs over 4,300 worldwide staff and is represented in more than 50 countries by 62 independent subsidiaries and 79 engineering and sales offices to provide best in class local sales and service. The SAMSON product portfolio offers engineered solutions from a single source. With our extensive range of valves, actuators, and accessories we have the right products to suit your requirements. Our linear and rotary control valves are carefully selected and sized to ensure reliable operation with reduced maintenance requirements. The latest in positioner technology offers precise control, seamless integration into process control systems, and advanced diagnostics to allow for predictive maintenance. The modular design of our products allows customers to benefit from a tailor-made solution at an affordable cost. Furthermore, the interchangeability of spare parts between different valve models and sizes contributes to keeping inventory costs low. Continuous investment in research and development allows us to stay at the cutting edge of technology. With over 100 years of experience and expertise, you can count on SAMSON to provide a robust solution for your application. Starting in 1983, SAMSON entered the North American market, establishing SAMSON Controls, Inc. Canada with its first office in Markham, Ontario, which is still the site of the Canadian head office. At this Canadian office, sales, service, testing and repair, project engineering and support functions are housed to provide local Canadian support to the Canadian market. We appreciate your interest in joining our team. Please note that this position is open to candidates who are already legally authorized to work in Canada, as we are unable to provide sponsorship at this time. Only those who meet these eligibility requirements will be contacted. Thank you for applying