Individual Support Representative (12 month temporary) at GMS Health Insurance — NeverHard

At GMS, we've been helping Canadians for more than 75 years to get the health and travel insurance they want and need. The same pioneering spirit that started our story is what drives us to do things differently today. Insurance, honestly, is our promise, and it's what we do at GMS. We care about our customers, our community and each other. As a non-profit organization, we're proud to reinvest our profits into the health of the communities we serve and that have supported us since 1949. We want our employees to feel good about coming to work and being in a workplace that promotes flexibility, growth and a healthy work-life balance. If you'd like to be part of a team that truly takes care of our customers, our communities, and each other, this could be your chance. Here's the role The Individual Support Representative provides administrative support for all product lines through multiple channels, while working closely with the Operations Team, other departments, and external partners. Having an in-depth knowledge of GMS policies, procedures and technology, this position is key in assisting with creating solutions for client problems, processing work efficiently, and continually providing excellent customer experiences. Position Responsibilities Efficiently and accurately process requests across all product lines. Provide administrative support to Customer Service Representatives & internal partners Maintain expert knowledge of GMS policies and procedures. Maintain expert knowledge of GMS Technology platforms. Prioritize and manage daily work for the delivery of exceptional customer experience. Support projects and user acceptance testing as required. Competencies Results Orientation: Focuses on desired outcomes, sets personal expectations, and works proactively to achieve milestones. Takes initiative, seeks out opportunities to contribute, and consistently follows through to drive progress. Critical Thinking & Judgement: Identifies issues or patterns within area of knowledge and experience. Uses available information, logic, and sound judgment to assess cause and impact, determine options, and make informed day-to-day decisions. Knows when to escalate or seek guidance. Customer Focus: Listens to customer needs and responds with timely, accurate service that addresses each customer's unique situation, making each interaction count through care and intention. Education & Experience High school diploma or equivalent combination of education and work experience. 1-3 years administration background or equivalent industry experience. Proficient in Microsoft Office suite Are we a fit? If you think so, please apply by September 29, 2026. We'd love to reach out to everyone who applies, but we just don't have enough hands! If you're selected for an interview, we'll be in touch. If not, please consider us again in the future.