HR Service Representative at Halifax Regional Municipality — NeverHard

Job Posting Halifax Regional Municipality is inviting applications for the permanent, full-time position of HR Service Representative in Human Resources. Halifax Regional Municipality (HRM) is committed to reflecting the community it serves and recognizing Diversity and Inclusion as one of the Municipality’s core values. We have an Employment Equity Policy, and we welcome applications from African Nova Scotians and Other Racially Visible Persons, Women in occupations or positions where they are underrepresented in the workforce, Indigenous/Aboriginal People, Persons with Disabilities and 2SLGBTQ+ Persons. Applicants are encouraged to self-identify on their electronic application. Reporting to the Manager, Benefits & Employee Services, the Human Resources (HR) Service Representative plays a vital role in delivering front-line support across a wide range of human resources services. This position serves as the first point of contact for employees, managers, and retirees, providing timely and accurate assistance in areas such as benefits, pension, onboarding, HR systems, general HR inquiries and policy navigation. The HR Service Representative ensures a positive client experience by maintaining confidentiality, managing service requests, and supporting continuous improvement in HR service delivery. The role also contributes to the administration of employee programs and supports various HR initiatives through strong organizational and communication skills. DUTIES AND RESPONSIBILITIES Employee Services & Support: Responds to inquiries via phone, email and in person, using broad HR knowledge to resolve and/or triage requests. Escalates complex issues to appropriate subject matter experts (SMEs). Guide employees and managers in navigating HR policies, collective agreements, and online tools such as Employee Self Service (ESS) and Manager Self Service (MSS). Processes employee self-service transactions on behalf of individuals without system access and ensures their personal information is accurately maintained and updated. Generates letters of employment upon request. Maintains confidentiality and ensures a professional, client-focused experience. Service Tracking & Process Improvement: Records and tracks all pertinent service request information through the appropriate tracking system or other database tool as required. Identifies process deficiencies and makes recommendations for process change to Manager, Benefits & Employee Services. Suggest updates to the HR knowledge base or enhance self-service and internal resources. Administrative Support: Prepares various departmental documents including: letters, correspondence, forms and other documents; maintains copies of documents; generates system reports; maintain and retrieve archived records. Sends onboarding welcome emails to new employees with instructions for benefits and pension enrollment, and follows up on outstanding forms to ensure timely completion. Administers the Employee Recognition program by tracking, preparing and reconciling kudos orders. Coordinates the Long-Service Recognition Program and Retirement Gift Program by generating monthly milestone reports, notifying managers of eligible employees, and preparing personalized letters for those receiving service awards. Coordinates the HRM Fitness Membership Purchase Program in collaboration with partner fitness facilities and Payroll Operations, ensuring accurate processing and communication. Other related special projects and duties as assigned. QUALIFICATIONSEducation and Experience Two-year Diploma Business Administration or Human Resources Administration. Minimum one-year recent related Human Resources experience or exposure to multiple HR functions. Minimum two years’ experience in customer service in a fast paced and demanding environment. Previous experience in an inbound customer service centre is an asset. Previous experience with an HR information system (SAP HR, Success Factors) is an asset. CPHR designation is an asset. Technical / Job Specific Knowledge and Abilities Excellent communication skills, including listening skills and the ability to discern caller needs quickly and efficiently. Ability to manage multiple tasks simultaneously, while maintaining high level of accuracy and attention to detail. Highly organized with ability to prioritize duties during periods of high volume and meet deadlines in a fast-paced environment. Ability to maintain strict confidentiality regarding content of service call requests and personal information. Ability to work effectively within a team to deliver seamless service to internal and external clients. Proficient with Microsoft Office Suite (Word, Excel, Power Point, and Visio) An equivalent combination of education and experience may be considered. Applicants relying on education and experience equivalencies must clearly demonstrate such equivalencies in their application. Security Clearance Requirements: Applicants may be required to complete an employment security screening check. Please note – Testing may be conducted as a component of the selection process to assess technical and job specific knowledge. Candidates who are selected for testing, may be tested in a group setting, scheduled at the employer’s discretion. Please Note: An Eligibility List may be established from this competition. Vacancies that are not filled internally will be filled from this Eligibility List. The list would be effective for 6 months and could be extended, as required. COMPETENCIES: Communication, Customer Service, Organizational Awareness, Organization & Planning, Teamwork & Cooperation, Values & Ethics, Valuing Diversity WORK STATUS: Permanent, Full-time HOURS OF WORK: 8:30am-4:30pm, Monday to Friday; 35 hours per week. Flex options to work outside of these hours and hybrid may be available. SALARY: Non-union Level 3 ($51,880 to $67,410). Salary will be determined based on relevant experience and qualifications related to the specified pay band and job. Placement above the midpoint of the pay band is typically reserved for candidates who significantly exceed the minimum qualifications, such as those with exceptional experience, specialized skills, or demonstrated achievements relevant to the role. This ensures fair and consistent compensation practices across the organization. WORK LOCATION: 8th floor, Purdy’s Wharf Tower II (1969 Upper Water Street, Halifax, NS, B3J 3R7) CLOSING DATE: Applications will be received up to 11:59pm on July 5, 2026 Please note: We thank all applicants for their interest in this position. Only those applicants selected for interview/testing will be contacted. To ensure a fair and equitable hiring process, candidates are expected to complete all parts of the recruitment process, including assessments, assignments, and interviews independently and without the use of artificial intelligence (AI) tools or other forms of external assistance. The use of AI to complete any component of the hiring process is not permitted and may result in disqualification from consideration. Shortlisted candidates will be required to provide proof of their qualifications, including, but not limited to, educational credentials, professional licenses, and relevant certifications. During the recruitment process, applicants have the right to request an accommodation. Applicants invited to participate in an assessment process (such as interview or testing) and who require an accommodation, should discuss their needs with the Talent Acquisition Advisor when invited to the assessment process. For more information on our accommodation process please click on the link: Accommodations | Hiring | Employment | Halifax (position # 72283741)