Housekeeping Manager - The Ivy Hotel at The Ivy Hotel — NeverHard

Job Description The Ivy Hotel is seeking an experienced, detail-oriented, and highly engaged Housekeeping Manager to lead daily housekeeping operations and ensure the hotel is maintained to the highest standards of cleanliness, presentation, comfort, and care. As a small luxury boutique property, The Ivy depends on consistency, discretion, and attention to detail in every guest room, public space, and back-of-house area. This role is both hands-on and leadership-focused. The Housekeeping Manager is expected to be highly visible throughout the property, actively engaged with the housekeeping team, and comfortable stepping in wherever needed to support the operation and guest experience. The ideal candidate brings strong housekeeping leadership experience, excellent organizational skills, a refined eye for detail, and a natural commitment to gracious hospitality. Housekeeping Operations Oversee the daily cleaning, inspection, and presentation of guest rooms, suites, public areas, offices, and back-of-house spaces. Ensure all rooms and guest-facing areas meet The Ivy’s standards for cleanliness, comfort, and presentation. Conduct regular room inspections and property walkthroughs to identify and address service, cleanliness, or maintenance needs. Monitor room readiness and housekeeping productivity throughout the day. Coordinate closely with the FOH to ensure accurate room status, timely arrivals, special requests, and guest preferences. Communicate maintenance issues promptly and follow through to ensure completion. Step in operationally wherever necessary to support the team and maintain service standards. Leadership & Team Development Recruit, onboard, train, coach, and develop housekeeping team members. Create and manage schedules to ensure appropriate coverage, productivity, and operational efficiency. Set clear expectations for cleanliness, presentation, guest service, and daily responsibilities. Provide ongoing feedback, coaching, and performance support. Lead by example with professionalism, humility, and a strong work ethic. Foster a warm, respectful, collaborative, and accountable workplace culture. Guest Experience & Service Support The Ivy’s commitment to warm, personalized, and discreet service. Respond promptly and professionally to guest requests, concerns, and service needs. Ensure guest preferences, special requests, amenities, and VIP details are handled accurately and thoughtfully. Maintain awareness of guest activity, arrivals, departures, and property needs throughout the day. Represent the housekeeping department with professionalism, care, and attention to detail. Inventory & Departmental Management Manage housekeeping inventories, including linens, terry, guest supplies, cleaning products, amenities, and equipment. Maintain appropriate par levels, ordering schedules, and organized storage areas. Monitor usage, waste, purchasing, and departmental expenses. Work with vendors and suppliers to ensure product quality, consistency, and cost efficiency. Support budget goals while maintaining service standards and overall guest experience. Safety & Compliance Ensure compliance with hotel policies, safety standards, OSHA regulations, and health and sanitation requirements. Ensure proper handling, labeling, and storage of cleaning chemicals. Conduct regular safety training and reinforce safe work practices. Maintain clean, organized, and safe work areas for the housekeeping team. Respond to operational issues calmly and effectively. ** Please include a COVER LETTER outlining why you’re a great fit for the role. Applications without this will not be considered.**