Hospitality Software IT Specialist (Almaty) at HRS — NeverHard

HRS Hotel Restaurant Systems is the company with an excellent reputation for service. With a team of experts, HRS is a leading supplier of IT solutions for the hospitality industry. We offer a wide range of innovative solutions, including Property Management, POS, Spa & Guest Activities, Business Analytics, Payment Gateway, Mobile Applications, Channel Manager, Online Distribution Services, Finance and HR Systems, Passport Scanning & Recognition, plus much more. About the role You will join our growing global service delivery team implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies across Kazakhstan. The ideal candidate will be ambitious, customer oriented, passionate about digital transformation within the hospitality industry through innovative technologies and software. Requirements IT background is a must SQL knowledge is a must Knowledge of programming languages is preferable Knowledge of how to install programs/OS Ready to travel and sometimes working the night shifts. Open minded, eager to learn new knowledge in inventory management and IT. What you will be doing Software installation (Spa and Hospitality industry) Business Travel up to 50% Rare night shifts Provide telephonic / remote / onsite support for IT products, QA skills advantageous. Ensure accurate and timely updates of logged support issues on the in-house call logging system. Research and test problems to confirm, isolate and identify root cause and propose/document resolutions/future mitigation Assist with the occasional implementation, testing and writing of documentation Test and troubleshoot new versions prior to release. Prioritize numerous issues of varying severity & service levels and deal with them accordingly. Log and manage support cases with 3rd parties. Language requirements: English, both written and spoken, B1+ level What we offer you Multinational enthusiastic environment. Motivating remuneration package. Wide opportunities for professional growth within our fast-growing company; Hybrid working model.