Helpdesk Technician, NOC Tier 1 at Patriot Software LLC in Mount Rainier, Prince George's County. Skills: Customer Service, Helpdesk Support, ServiceNow, Troubleshooting. Apply on NeverHard.
Company
Patriot Software LLC
Location
Mount Rainier, Prince George's County
Type
full_time
Required skills:
Customer Service
Helpdesk Support
ServiceNow
Troubleshooting
Patriot, LLC is looking for a Helpdesk Technician NOC Tier 1 to support our client's mission for the following shift Monday - Friday 7 a.m. to 3:30 p.m. Functional Responsibilities: Receive and resolve Level 1 requests via phone, e-mail and Service Now ticket system; escalate alerts to appropriate personnel. Provide Tier I support to resolve problems on internal and customer systems and escalate problems to Tier II/III support. Escalate and communicate customer issues and network related alerts…