Help Desk Representative (Entry-Level) at GenBio — NeverHard

The Help Desk Representative provides basic technical and customer support to users by answering questions and helping resolve simple issues. This entry-level role focuses on delivering friendly service, documenting requests, and directing more complex problems to the appropriate team. Duties: Answer phone, email, or chat requests from users Help with simple computer, login, or software issues Create and update support tickets Provide clear instructions to help users solve basic problems Escalate complex issues to senior support staff Benefits: Entry-level position with training provided Opportunities for career growth in IT and customer support Supportive team environment Stable full-time work and valuable technical experience