Help Desk Representative (Entry Level) at GenBio — NeverHard

We’re looking for a friendly and reliable Help Desk Representative to join our team. This is a great entry-level opportunity for someone who enjoys helping others and is interested in starting a career in IT or customer support. What You’ll Do: Respond to customer inquiries by phone, email, or chat Troubleshoot basic technical issues and provide clear solutions Escalate more complex problems to the appropriate team Document support requests accurately in our system Follow up to ensure issues are resolved What We’re Looking For: Strong communication skills in English Good problem-solving skills and attention to detail Basic computer knowledge (Microsoft Office, email, internet) A positive attitude and willingness to learn Previous customer service experience is an asset but not required