Head of Support Operations at Rylo in Cooper, Manhattan. Skills: Customer Support, Leadership, Operations Management, Process Improvement, metrics and reporting. Apply on NeverHard.
Company
Rylo
Location
Cooper, Manhattan
Type
full_time
Remote: Yes
Required skills:
Customer Support
Leadership
Operations Management
Process Improvement
metrics and reporting
Rylo is hiring a Head of Support Operations to build the operating system behind how customers get help. This role owns the processes, tooling, metrics, workflows, and team rhythms that make support reliable, efficient, and easy to improve. You’ll turn support from a reactive function into a measurable, scalable, customer-centered operation. That means making sure customers get clear, timely answers, the team has the systems they need to do excellent work, and the company has a sharp feedback l…