Head of Maersk Customs Canada (Mississauga) at Maersk — NeverHard

Area Head of Customs Product & Operations, Canada Reports to the Area Head of Local Products and is accountable for leading a customs brokerage organization of 40+ professionals in Canada. The role drives commercial growth, strengthens operational execution, trade and compliance services productivity, and service reliability. Responsibilities Manage the P&L for Maersk Customs Lead and stabilize CHB operations across the Canada Area. Drive commercial growth in partnership with sales leadership. Strengthen customer relationships to improve retention and satisfaction. Ensure consistent, compliant, and high-quality service delivery. Improve productivity, cost-to-serve, and operational efficiency. Lead with care while intentionally building a high-performance culture. Drive performance management across teams (objective setting, reviews, compensation). Proactively manage capacity planning and workload distribution. Oversee service metrics and ensure accountability to KPIs. Champion operational excellence initiatives and productivity improvements. Act as the senior point of contact for customs delivery matters. Qualifications BA in related field strongly preferred. Licensed Customs Broker (required). 10–15+ years of progressive leadership experience in Customs Brokerage and Trade Compliance. Proven experience leading teams of 40+ FTE. Demonstrated ability to drive commercial growth while maintaining operational control. Experience shaping high-performance teams with solid employee engagement. Ability to interface with senior leadership. Experience operating within customs regulatory complexity and volatility. Ability to integrate and leverage globally aligned systems and platforms at a regional level. Domestic travel of approximately 20% expected. Pay Range USD 140,000–150,000 CAD (anticipated starting salary; subject to market conditions). EEO Statement Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. #J-18808-Ljbffr