Guest Operations Manager/ Assistant to GOM (Hampton by Hilton Turkistan) at ТМ Hilton Astana — NeverHard

Guest Operations Manager is a leader who ensures exceptional guest experiences by inspiring and supporting the Front Office team. We are also considering candidates for the Assistant Guest Operations Manager position. This role represents our Vision, Mission and Values in every guest interaction while maintaining the highest standards of hospitality. What does the Guest Operations Manager do in the hotel? Leads and supports the daily operations of the Front Office team and F&B Associate, ensuring smooth and efficient service. Coaches, trains, and develops Guest Service Agents and Food and Beverages Associate to deliver Hilton brand standards. Ensures all arrivals, departures, room allocations, and guest requests are handled professionally and efficiently. Handles guest feedback, complaints, and service recovery, creating positive outcomes and memorable guest experiences. Monitors guest satisfaction scores and implements actions to continuously improve service quality. Supports revenue generation through room upgrades, upselling, and promoting hotel services. Maintains accurate reports, cash handling procedures, and compliance with Hilton policies and standards. Assists with scheduling, performance management, onboarding, and daily team supervision. What is REQUIRED for this position? Previous experience in Front Office operations, preferably in a supervisory or leadership role. Strong leadership, communication, and organizational skills. Excellent problem-solving and decision-making abilities. Passion for delivering outstanding guest service. Fluent English and Kazakh languages. Knowledge of Opera PMS (preferred). Ability to work flexible shifts, including weekends and holidays. What we OFFER as a company? Work in an international brand according to world standards. Social package, guarantees and security. Friendly and open team. Career opportunities and access to Hilton learning and development programs. Access to the unique GoHilton Team Member Travel Program with exclusive rates at Hilton hotels worldwide. Opportunities to grow your leadership career within Hilton. What else is IMPORTANT to us? Your passion for hospitality, ability to inspire people, develop your team, and create exceptional guest experiences will be the key to your success in this role. We will be glad to meet you!