Guest Experience Specialist at Italic Catering, Dickens Opera House & The Passenger Restaurant — NeverHard

The Passenger is seeking hospitality-driven team members who thrive in a dynamic, guest-focused environment where food, cocktails, ambiance, and connection come together.This is a hybrid front-of-house position combining elements of serving, bartending, and elevated guest hospitality. Our team members are cross-trained to create seamless and memorable experiences throughout the restaurant and Dickens Opera House.Earnings mentioned are the normal ranges of base wage + tips. On special days such as Mother's Day, tips are much higher. Base wage ranges from $11.40 to $14, depending on experience. What Makes The Passenger DifferentLocated beneath the historic Dickens Opera House, The Passenger blends globally inspired cuisine, craft cocktails, music, art, and immersive hospitality into an experience designed to make guests slow down, savor, and linger. Compensation: $23 - $38 is typical earning with tips Responsibilities: Guide guests through food, cocktail, wine, and zero-proof menusProvide attentive and knowledgeable table servicePrepare and serve cocktails, wine, beer, coffee, and non-alcoholic beveragesMaintain a warm, polished, and welcoming atmosphereAssist with opening/closing side work and maintaining service standardsCollaborate with the team to ensure smooth dining flow and guest satisfactionSupport private events, live music nights, and special experiences as needed Qualifications: Previous restaurant and/or bartending experience preferredStrong communication and hospitality skillsAbility to multitask in a fast-paced environmentPositive attitude and team-oriented mindsetInterest in food, cocktails, culture, and guest experienceAvailability for evenings, weekends, and special eventsRequired SkillsCustomer Service OrientationAttention to DetailAdaptabilityTeam CollaborationProblem-Solving SkillsTime ManagementCultural AwarenessCreativity in ServiceStress ManagementInterpersonal SkillsSales SkillsEvent CoordinationKnowledge of Beverage PairingConflict ResolutionPositive work ethic About Company We are a full-service Restaurant, Catering Company, and Venue in business since the year 2002. We are a family-owned, woman-owned, and minority-owned small business. We value Environmental Sustainability. Customer experience is paramount for us, and we are looking for team members who think the same.