Guest Experience Concierge at FAIRMONT — NeverHard

Job Description Reporting to the Manager, Loyalty & Guest Experience responsibilities and essential job functions include but are not limited to the following: Responsibilities Consistently offers professional, engaging and friendly service in accordance with Forbes Travel Guide standards. Provides information to all guest inquiries and coordinates all guest requests by creating a meaningful itinerary for special arrangements or services in an efficient, professional and warm manner. Maintains complete knowledge of all hotel features, services attractions, amenities, locations and hours of operation, all hotel and competitor restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, amenities, local events, attractions, holiday schedules Assist guests with any plans or arrangements they require Assist guests regarding hotel facilities in an informative and helpful way Support Guest Experience department in managing online responses to reviews from all sources Contributes to the preparation of the Daily Report Attends regularly scheduled Front of the House staff meetings Follow department policies, procedures and service standards Follow all safety policies Other duties as assigned. What is in it for you: Paid time off Medical, Dental and Vision Insurance, 401K Complimentary shift meal Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and Educational Assistance for further development Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee