Ресепшионист / Front Office Agent at TURKISTAN SILK WAY HARBOR — NeverHard

Обязанности: Perform all check-in and check-out tasks Manage inhouse and arrival reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Perform any other works as and when assigned by the management. Требования: Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with OPERA PMS Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication skills in Kazakh, Russian and English languages. Degree in hotel management is a plus