Front Desk Supervisor at Westgate Resorts — NeverHard

Job Description The Front Desk Supervisor provides dynamic leadership for the Front Desk, Housekeeping, and Engineering teams, driving exceptional resort standards, seamless daily operations, and an unforgettable owner experience. Through strong leadership, teamwork, and a passion for continuous improvement, this role inspires excellence and ensures every stay exceeds expectations. As a Front Desk Supervisor, you will: Lead the Front Desk, Housekeeping, and Engineering teams to maintain all units and public areas to VI Resorts by Westgate standards of cleanliness and quality. Partner with the General Manager to foster positive owner relationships and ensure smooth resort operations. Provide support to the General Manager as needed, including assuming their duties in their absence. Supervise Front Desk staff, including scheduling, performance management, and providing hands-on support. Collaborate with department leads to create staff schedules that balance operational needs and budget guidelines. Assist in monitoring resort fiscal performance, preparing monthly variance reports, and submitting invoices for products and services. Support financial operations by preparing weekly, bi-weekly, and monthly reports and aiding in the annual budget process. Represent the resort at HOA meetings and other resort functions as needed. Perform other tasks assigned by resort operations leadership to ensure excellence in service and operations.