Front Desk Supervisor at Ridgetown Inn — NeverHard

Job DescriptionJob Description Front Desk Supervisor Sure Stay by Best Western – Ridgetown Inn In-Office | 21198 Victoria Rd, Ridgetown, ON N0P 2C0 About Us Sure Stay by Best Western – Ridgetown Inn is a welcoming, guest-focused hotel providing exceptional service and comfort to visitors in the Ridgetown area. Our team prides itself on creating a professional, friendly environment where guests feel valued and staff are supported to succeed. About the Role We are seeking a Full-Time Front Desk Clerk with Supervisory Duties to join our team. This role combines front desk responsibilities with leadership tasks, ensuring smooth operations, guiding staff, and providing outstanding guest service. The ideal candidate is organized, proactive, and capable of leading by example in a fast-paced hospitality environment. Responsibilities Supervise front desk operations and assist team members with daily tasks Greet guests and manage check-in/check-out procedures professionally Handle room reservations and process payments accurately Monitor staff schedules, provide guidance, and support team performance Train new front desk staff and provide ongoing coaching Address guest complaints and resolve issues efficiently Ensure compliance with hotel policies and standards Coordinate with housekeeping and maintenance to ensure guest satisfaction Maintain organized records and reports related to front desk operations Requirements Previous front desk or hospitality experience required; supervisory experience preferred Strong leadership, communication, and interpersonal skills Ability to work full-time shifts including weekends and holidays Professional appearance, positive attitude, and problem-solving mindset Basic computer skills and familiarity with hotel booking/reservation systems Proficiency in Persian, Portuguese, or Spanish is an asset Qualifications High school diploma or equivalent required Post-secondary or hospitality training is an asset What We Offer Competitive full-time pay Flexible scheduling Friendly, supportive team environment Training and growth opportunities