Front Desk Supervisor at Aiden — NeverHard

Job DescriptionJob Description Job Summary Front Desk Supervisor Aiden Full-time In-Office | 6355 Viscount Rd, Mississauga, ON L4V 1H3 About Us At Aiden Hotel & Residences , we have created an oasis of luxury complemented by vibrant surroundings that invite exploration. We strive to provide exceptional hospitality experiences for all our guests. We are currently seeking a Front Desk Supervisor to join our team and help maintain the highest standards of cleanliness, comfort, and service. Our team prides itself on creating a professional, friendly environment where guests feel valued and staff are supported to succeed. About the Role We are seeking a Full-Time Front Desk Supervisor with Supervisory Duties to join our team. This role combines front desk responsibilities with leadership tasks, ensuring smooth operations, guiding staff, and providing outstanding guest service. The ideal candidate is organized, proactive, and capable of leading by example in a fast-paced hospitality environment. Responsibilities Supervise front desk operations and assist team members with daily tasks Greet guests and manage check-in/check-out procedures professionally Handle room reservations and process payments accurately Monitor staff schedules, provide guidance, and support team performance Train new front desk staff and provide ongoing coaching Address guest complaints and resolve issues efficiently Ensure compliance with hotel policies and standards Coordinate with housekeeping and maintenance to ensure guest satisfaction Maintain organized records and reports related to front desk operations Requirements Previous front desk or hospitality experience required; supervisory experience preferred Strong leadership, communication, and interpersonal skills Ability to work full-time shifts including weekends and holidays Professional appearance, positive attitude, and problem-solving mindset Basic computer skills and familiarity with hotel booking/reservation systems Proficiency in Persian, Portuguese, or Spanish is an asset Qualifications High school diploma or equivalent required Post-secondary or hospitality training is an asset What We Offer Flexible scheduling Friendly, supportive team environment Training and growth opportunities