Front Desk Agent (Full-time) | Ramada Plaza Niagara Falls at Ramada Plaza Niagara Falls — NeverHard

At Tokuc Group, we believe in creating exceptional experiences, not just for our guests, but for our team members as well. Our mission is to celebrate talent, support growth, and ensure every individual's contribution truly matters. Join our dynamic team as a Front Desk Agent! We are seeking for a professional with a positive, upbeat personality and a genuine desire to deliver outstanding customer service. The ideal candidate will possess solid organization and communication skills, a strong sales approach, and the ability to balance various tasks and priorities effectively. Key Responsibilities Check-in’s, check-out’s, and handling all guest registrations Making and modifying reservations Hotel Operator and Concierge duties Collect payments, posting charges to guest accounts, cash and debit transactions, direct billing, maintaining a float, cashing out at end of shift Ensure timely and accurate customer service at all times for in-person guests and telephone calls Handle complaints immediately, investigate the issues, determine a resolution, communicate with management, implement the resolution, and follow up with guests Troubleshoot emergencies (e.g., fire alarms) and assist with procedures required during emergency situations Maintain knowledge of hotel property and surrounding area Perform any other tasks as assigned by management Requirements & Qualifications Previous experience in a customer service position Strong communication skills (verbal and written) with guests, management, and co-workers Degree/Diploma in Hospitality Management, Marketing Sales, or a related discipline is a strong asset Proven ability in organization, working under pressure, meeting tight deadlines, and strong attention to detail Exceptional conflict resolution skills for effective internal and external customer interactions Exceptional computer skills Previous working experience with Opera Cloud computer system preferred Availability to work weekdays, weekends, and holidays Ability to work with minimal supervision If you have a passion for hospitality and possess the necessary qualifications, we invite you to apply for the Front Desk Agent position with us. We are open to all qualified candidates and encourage a diverse range of applicants to bring their unique perspectives to our team. We are an equal opportunity employer. If you require an accommodation for the application process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, the alternate formats for contacting us are as follows: Email: hr@ramadaplazaniagarara.com Phone: 905-562-4155 Ext 332 The Tokuc Group does not use AI as part of the recruitment process. This posting is open for an existing vacancy. We wish to thank all applicants for their interest in a career with us. Only those selected for an interview will be contacted. #TOKINDHP