front desk Agent at Aiden — NeverHard

Job DescriptionJob Description Front Desk Agent Aiden Mississauga Job Type: Full-time Location: In-Office | 6355 Viscount Rd, Mississauga, ON L4V 1K8 Schedule: Evenings, weekends, and holidays as required Aiden Mississauga is part of a distinguished hospitality group aligned with Best Western standards of excellence, dedicated to delivering elevated guest experiences through exceptional service, refined comfort, and consistent quality. We take pride in upholding the highest standards across all areas of our operations, ensuring every guest experience reflects professionalism, care, and attention to detail. We are currently seeking a Front Desk Agent to join our team and be the first point of contact for our guests. Key Responsibilities Greet and welcome guests in a friendly and professional manner Manage check-in and check-out processes efficiently Handle reservations, cancellations, and room assignments Answer phone calls and respond to guest inquiries promptly Provide information about hotel services, amenities, and local attractions Process payments and maintain accurate guest billing records Resolve guest concerns and complaints in a timely manner Coordinate with housekeeping and maintenance to ensure room readiness Maintain a clean and organized front desk area Complete daily reports and administrative tasks Qualifications Previous customer service or hospitality experience preferred Front desk or hotel experience is an asset Strong communication and interpersonal skills Excellent organizational and multitasking abilities Comfortable using computers and hotel systems (Opera PMS, WebRezPro, or similar) Ability to work in a fast-paced environment Flexible availability, including evenings, weekends, and holidays Requirements Legally eligible to work in Canada Reliable, punctual, and professional Positive attitude with a strong commitment to guest satisfaction Physical Requirements Ability to stand for extended periods Ability to lift light items such as luggage when needed Why Join Us Join a team committed to delivering exceptional guest experiences Grow your career within a well-established hospitality brand Gain valuable experience in a high-standard, service-driven environment