Fleet Maintenance Service Advisor at XTL Transport, Logistics, Distribution — NeverHard

Job DescriptionJob Description Service Advisor – Fleet Maintenance Balzac, Alberta Shift: Monday–Friday | 11:00 AM – 8:00 PM About the Role We are seeking a motivated Service Advisor to join our fleet maintenance team in the Calgary area. This role is ideal for a local candidate who understands the pace and expectations of a high-volume heavy-duty shop and enjoys being the key point of contact between drivers, technicians, vendors, and operations. You will play a critical role in ensuring our fleet stays road-ready by coordinating repairs, managing road call activity, and maintaining strong vendor relationships. Key Responsibilities Act as the primary liaison between drivers, fleet operations, technicians, and external vendors Open, manage, and close repair orders with accuracy and urgency Diagnose and translate driver complaints into actionable work orders Provide repair estimates, timelines, and approvals Coordinate and manage road calls, ensuring timely response and resolution Work closely with external vendors and service providers to ensure quality and cost control Build and maintain strong, long-term vendor relationships to support fleet operations Prioritize workflow to maximize shop productivity and minimize equipment downtime Monitor job progress and communicate updates proactively to all stakeholders Ensure all work meets compliance and safety standards Support preventive maintenance scheduling and follow-ups Maintain accurate documentation of labor, parts, and repairs Reports Directly to the Maintenance Manager Qualifications Minimum 2+ years experience as a Service Advisor, Service Writer, or similar role Strong technical knowledge of heavy-duty trucks and trailers (diesel, air systems, PM programs) Experience handling road calls and vendor coordination is required Previous experience in fleet or commercial trucking environment strongly preferred Strong understanding of vendor management and service accountability Ability to work independently in a fast-paced shop environment Excellent communication and customer service skills Strong organizational and multitasking abilities Proficiency with maintenance software / work order systems Familiarity with Alberta CVIP / compliance requirements (asset) Powered by JazzHR TlnuXehvo6