Field Service Technician at Quadient — NeverHard

Job Description As a Field Service Technician, you'll represent our company at customer sites, ensuring smart locker equipment is expertly installed, maintained, and performing at its best. This role involves traveling to various locations to install, service, and upgrade smart locker equipment, while diagnosing and resolving technical issues to keep systems running smoothly. You'll also train customers on proper equipment use and maintenance, helping them maximize value from our products. In addition to your technical skills, you'll serve as a trusted advisor—listening to customer needs, offering tailored solutions, and identifying opportunities to enhance their experience. Clear communication, effective documentation, and managing service tools and inventory are key to your success in this impactful role. Your Primary role in our future Install, service, or upgrade Locker equipment onsite at customer locations. When available - Install, service, or upgrade other equipment from our product line onsite at customer locations. Diagnose and troubleshoot technical issues, providing effective solutions. Collaborate with customers to understand requirements and offer technical recommendations. Provide training and guidance on product operation and maintenance. Perform routine maintenance and manage stock of replacement parts. Document technical issues for escalation and evaluate customer needs for additional products or services.