Field Operations Supervisor, Maintenance at TK Elevator Canada Ltd. — NeverHard

Who we are TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people. TKE – Move Beyond. What you will be doing Employee and Safety Management: Oversee all aspects of employee management, including recruiting, training, coaching, discipline, and termination. Ensure compliance with safety standards as outlined by company policies and the provincial Health and Safety Act. Investigate and address safety incidents to prevent future occurrences. Plan, direct, and coordinate employee assignments through tangible and visual employee performance to ensure compliance with contractual obligations and organizational expectations. Training and Development: Conduct regular 'Toolbox Talk' meetings and training sessions to enhance staff skills and knowledge to maximize safety protocol achievement and adherence. Client and Contractor Relations: Foster strong, collaborative relationships with property managers, designated managers, and owners. Strive to exceed expectations through proactive communication and collaboration. Quality Assurance and Resource Management: Monitor and evaluate work processes, providing technical guidance or coordination support as needed. This includes both verbal and written communication, as well as the preparation of relevant documentation. Ensure quality standards are met through clear communication, consistent oversight and support. Innovation: Remain abreast of evolving elevator technology, ensuring the company stays at the forefront of industry advancements. Customer Service Excellence: Model organizational expectations through the delivery of clear, concise communication with various stakeholders. Demonstrated commitment to exceptional customer service delivery. Your qualifications A minimum of 5 years of relevant experience in the elevator industry (mechanic or adjuster). Prior supervisory experience considered an asset. Strong understanding of industry standards and field operations, specifically, maintenance, modernization, repair of technical systems. Thorough knowledge of the elevator industry with field experience in elevator maintenance, modernization or repair. Proven aptitude of essential business software with the ability to quickly adapt to new systems and technology. Demonstrated ability to read and interpret technical documentation specifications, with strong mechanical and electrical comprehension skills. Experience in people management, including the ability to lead, inspire, trust, and gain commitment from a diverse team. Excellent customer service, project management and conflict resolution skills. Ability to work effectively under pressure, management competition priorities and thrive in a fast-paced environment. Exceptional interpersonal and communication skills. Experience engaging with employers, customers and stakeholders at all levels (internally and externally). What do we offer Total compensation range $120,000 to $165,000 This role offers a car allowance or company vehicle and fuel card Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care Bonus plans for all positions Wellness Program What makes us special At TK Elevator, we offer more than just a job; we offer a place to grow, thrive, and make an impact. Here’s what you can look forward to: Competitive Compensation: Competitive and market-aligned compensation in a technically exciting, stable, and sustainable industry. Continuous Development: Structured onboarding, continuous learning, and development programs designed to support your growth. Work-life balance: Sustainable ways of working supported by policies and working models aligned with local practices and business needs. A culture that moves people: Open communication, mutual respect, and an inclusive environment where everyone feels valued and empowered. Empowered Work Environment: Flat hierarchies, approachable leadership, and the freedom to innovate and make an impact from day one. Ready to move beyond? Apply online today! Please note: We only consider applications submitted through our online system. Diversity & Inclusion Statement At TKE, diversity drives innovation. We encourage applicants of all backgrounds, identities, and experiences to join us. TKE – Move Beyond TK Elevator is an equal opportunity employer and is committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, or any other protected status required by applicable law. This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements. As part of our recruitment process, TK Elevator may use AI tools to assist in screening candidates and assist in evaluating candidate qualifications. All final hiring decisions are made by either the hiring manager or the recruitment team