Entry Level, at Angela — NeverHard

About Us At Long View Systems, we are a trusted information technology company based in Calgary, Alberta. We support organizations across North America with services like cloud solutions, cybersecurity, and day-to-day IT operations. We work closely with companies such as Microsoft and Cisco, which reflects the level of quality and reliability we bring to our work. Our environment is built around clear communication, consistency, and giving people the opportunity to grow. The Role We are hiring for a fully remote position open to candidates anywhere across Canada. This is an entry-level role and a strong starting point for anyone looking to build experience in customer support. You do not need prior experience, but you do need to be reliable, willing to learn, and able to communicate clearly. From our experience, the people who do well in this role are the ones who stay patient, pay attention to detail, and focus on helping the customer rather than rushing through responses. What You Will Be Doing Responding to customer messages through chat in a timely and professional way Assisting with general inquiries, account questions, and basic troubleshooting Managing multiple conversations while maintaining accuracy and consistency Escalating more complex issues when needed Keeping clear and organized records of interactions Learning systems and improving performance over time What We Look For Clear and natural written communication Willingness to learn and take direction Ability to stay organized and manage time Comfort working independently in a remote environment Basic computer skills and ability to learn new tools No experience required, but a strong work ethic is important Benefits Fully remote role open anywhere across Canada Flexible work schedule Health, dental, and vision coverage Paid vacation and personal time off Retirement savings plan with company support Ongoing training and development Work-from-home equipment or allowance Employee support program Opportunities to grow within the company