Distribution Customer Service Manager at Robert Half — NeverHard

Description We are looking for a Customer Service Manager to support daily service operations for a distribution environment in Orlando, Florida. This Long-term Contract position is ideal for someone who can lead customer-facing activities, coordinate order flow, and maintain smooth shipping and receiving processes. The role combines team oversight, account support, and operational coordination to ensure customers receive timely, accurate service. Responsibilities: - Lead day-to-day customer service activities within a distribution setting, ensuring responsive support and consistent service quality. - Oversee customer accounts, process orders accurately, and resolve service issues with professionalism and urgency. - Coordinate dispatch and scheduling activities to support efficient movement of goods and timely fulfillment. - Manage shipping and receiving workflows, including communication between service, warehouse, and operations teams. - Train and support new team members, helping establish strong service practices and workflow consistency. - Use order management and service software to track requests, update records, and maintain accurate operational data. - Work closely with internal teams to improve service execution and support ongoing updates within the cloud-based platform. - Monitor daily performance and address customer concerns to maintain a high standard of satisfaction and reliability. Requirements - Previous experience in a customer service leadership role within a distribution or logistics environment. - Strong background in customer account management, call center support, or service operations. - Working knowledge of dispatch coordination, job scheduling, and order processing systems. - Experience with shipping and receiving activities; hands-on distribution experience is required. - Ability to lead employees, provide training, and support a productive team environment. - Proficiency with computer-based service platforms and operational software applications. - Excellent communication, problem-solving, and customer care skills. - Comfortable managing multiple priorities in a fast-paced distribution setting. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .