Dispatcher at J Dass — NeverHard

Job DescriptionJob Description Job Summary Dispatcher JDass Corp. is seeking an organized, proactive, and detail-oriented Dispatcher to join our team. The ideal candidate will coordinate freight movement, support drivers, ensure compliance with Canadian regulations, and maintain strong communication with customers and partners. This is a key operational role in our growing company. Key Responsibilities Load Planning & Coordination Assign loads to drivers based on availability, HOS regulations, and equipment type. Plan and optimize routes for efficiency and on-time delivery. Schedule pickups and deliveries with shippers and receivers. Regulatory Compliance Ensure drivers comply with Transport Canada regulations, including: Hours of Service (HOS) ELD requirements Weight and dimension limits Dangerous Goods (TDG) regulations (if applicable) Prepare and verify required documents: Bills of lading Customs forms (ACE/ACI) for cross-border loads Oversize/overweight permits Driver Communication & Support Maintain constant communication with drivers regarding instructions, changes, delays, and updates. Assist drivers with directions, paperwork, fuel cards, and roadside support. Provide real-time problem-solving and decision-making support. Shipment Tracking & Updates Monitor shipments using GPS, ELD, and transportation management systems (TMS). Update customers with accurate ETAs and load status. Respond quickly to service disruptions, delays, or emergencies. Customer Service Act as the main point of contact between customers, drivers, brokers, and warehouse teams. Manage appointment times and dock scheduling. Resolve customer inquiries and service issues professionally. Administrative Duties Document load details, driver logs, and shipment updates in company systems. Collect and process PODs (Proof of Delivery). Maintain accurate records for compliance and audits. Assist in calculating trip settlements or driver pay when required. Load Sourcing (if applicable) Work with brokers and customers to secure loads. Negotiate freight rates and match loads to available equipment. Use platforms such as Loadlink, or internal systems. Safety Coordination Monitor driver fatigue and compliance with safety protocols. Report unsafe conditions or incidents to the safety team. Stay updated on weather alerts and road conditions. Qualifications 5 years experience in dispatching, trucking, or logistics (preferred). Strong knowledge of Canadian trucking regulations (HOS, ELD, TDG). Excellent communication and problem-solving skills. Ability to multitask in a fast-paced environment. Familiarity with TMS systems, GPS tracking, and load boards. Strong customer service orientation. butions.