Dispatch Manager — US Trucking Company at Nomad Freight, Inc — NeverHard

Dispatch Manager — US Trucking Company Nomad Group Holding is looking for an experienced Dispatch Manager to lead and develop our Dispatch Department within a US trucking operation. We are looking for more than just a strong dispatcher. We need a manager who can organize and lead the team, monitor the department’s operational and financial performance, resolve complex issues, and ensure stable and efficient dispatch operations. Key Responsibilities: — Manage the dispatch team and distribute dispatcher workload; — Maintain dispatch coverage and minimize uncovered trucks; — Monitor dispatcher performance and dispatch service quality; — Track revenue, expenses, lost days, and other operational performance indicators; — Monitor detention, TONU, layover, and related cases; — Resolve escalated and complex driver and broker issues; — Monitor route planning and communication quality; — Identify recurring dispatcher mistakes and implement corrective actions; — Reassign trucks and adjust dispatcher workload when necessary; — Prepare and provide weekly dispatch reports to management; — Ensure accurate documentation and records across Company systems; — Coordinate with Safety, Fleet, Accounting, Claims, and other departments; — Coordinate DOT/HOS/compliance-related matters with Safety; — Resolve critical and blocked operational cases in a timely manner. The role is responsible for monitoring revenue, expenses, lost days, uncovered trucks, detention, TONU, layover, driver complaints, broker issues, and recurring dispatch problems. Requirements: — Minimum 3 years of experience in US Trucking / Dispatch Operations; — Experience as a Dispatch Manager, Dispatch Team Lead, or Senior Dispatcher; — Strong understanding of dispatch workflows and US trucking operations; — Hands-on experience with load boards and broker/driver communication; — Knowledge of HOS, DOT, and FMCSA requirements; — Experience with DAT, TruckStop, and broker portals; — Strong leadership and management skills; — Ability to lead a team and take ownership of department results; — Strong problem-solving and decision-making skills; — Analytical mindset and ability to work with operational and financial performance metrics; — Strong organizational skills and attention to detail; — English proficiency: C1 or higher. Our dispatch environment includes Bitrix24, 3CX, corporate Gmail, DAT, TruckStop, broker portals, DataTruck, Samsara, ELD systems, and other US trucking tools. Working Conditions: Schedule: Monday–Friday, 8:00 AM–5:00 PM Chicago time (Central Time) Work format: Remote Compensation: discussed after the interview If you have strong US trucking experience, have successfully managed a dispatch team, and are ready to take ownership of department performance, send us your CV.