Disability Advisor at TEEMA Group — NeverHard

Job DescriptionJob Description Disability Advisor Full-Time | Permanent Edmonton, AB | Hybrid (In office 1 day per week or 4 days per month Salary: $80,000 – $95,000 annually (based on experience) Description Our client is seeking a knowledgeable and compassionate Disability Advisor to oversee Short-Term Disability (STD) and Long-Term Disability (LTD) claims. In this role, you will be responsible for initial adjudication, ongoing case management, and supporting clients through recovery and return-to-work planning. You’ll collaborate with internal teams and external stakeholders to deliver fair, timely, and well-informed decisions while ensuring a high standard of client care. What You’ll Be Doing Adjudicate Short-Term Disability and Long-Term Disability claims in a timely and accurate manner Apply policy provisions and industry regulations, including CLHIA guidelines, to all decisions Develop, implement, and evaluate effective case management strategies Monitor treatment plans, rehabilitation progress, and return-to-work programs Ensure accurate and timely benefit payments Communicate clearly and professionally (written and verbal) with claimants, employers, healthcare providers, and internal teams Manage a portfolio of claims and develop subject matter expertise on assigned groups Collaborate cross-functionally with Medical Underwriting, Group Underwriting, Sales, Group Administration, and Accounting to exchange information related to claims, eligibility, and financials What You Must Have Degree or diploma in a health-related field (e.g., Nursing, Kinesiology, Rehabilitation Medicine, Social Work) is an asset Experience in disability claims management or a related field Strong understanding of the insurance benefits industry (preferred) Excellent analytical, organizational, and problem-solving skills Demonstrated ability to make sound decisions, especially under pressure Strong interpersonal skills with the ability to collaborate effectively Exceptional written and verbal communication skills High level of flexibility, independence, and innovation Ability to manage relationships with internal teams and external stakeholders Proficiency in Microsoft Word and Excel Nice to Have: Certified Disability Management Professional (CDMP) designation Enrollment in LOMA or other industry-related courses Why Join the Team You’ll be part of a collaborative, purpose-driven environment where your work directly impacts people’s lives. This role offers the opportunity to grow your expertise in disability management while working alongside experienced professionals who value knowledge-sharing, integrity, and innovation. Who Will Excel in This Role Critical thinkers who enjoy analyzing complex medical and vocational information Professionals who can balance empathy with objective decision-making Strong communicators who build trust with diverse stakeholders Self-starters who thrive in a fast-paced, evolving environment Detail-oriented individuals who can manage multiple cases without losing accuracy Salary & Perks Salary: $80,000 – $95,000 annually (based on experience) Location: Edmonton, AB (Hybrid – in office 1 day per week or 4 days per month) Comprehensive benefits package 3 weeks of vacation Retirement savings plan Paid sick days By applying to any TEEMA job on any portal implies entering into a business relationship with us and therefore grants TEEMA consent to send you further job updates or industry and company related information.