Director, Risk and Controls, CRE at Manulife — NeverHard

**Purpose:** Lead and own the end-to-end risk, controls, and audit framework for Corporate Real Estate globally. Set the structure, assess risks, drive alignment and day-to-day execution across CRE and enterprise partners, and ensure audit readiness and regulatory compliance (including OSFI expectations). **Position Responsibilities:** **Risk & RCSA Leadership** + Define and lead the CRE risk framework, including Risk Assessments approach, scope, prioritization, and integration with CRE Risk & Technology initiatives + Design and implement risk processes and tools ensuring alignment with the firm's enterprise risk framework, leveraging approved technology standards and meeting the needs of all key risk stakeholders across the organization + Provide oversight, challenge, and sign-off on risk assessments, and audit planning priorities across CRE + Embed enterprise approval requirements, thresholds, and governance checkpoints into RCSA design and execution + Establish risk tracking mechanisms (centralized logs, timelines, etc.) to provide visibility into risk exposures and remediation progress **Control Framework & Standardization** + Establish control design standards, procedures, and documentation across CRE + Evaluate current risks and identify emerging risks facing the business unit, and ensure that controls are properly focused + Lead process development and ongoing updates to the Risk and Controls Framework, ensuring consistency across regions, platforms, and programs + Ensure the control environment supports audit, regulatory, privacy, and approval requirements, including BUSO governance where applicable + Integrate enterprise approval workflows (thresholds, contract approvals, policy exceptions) into control design + Govern enterprise approval frameworks across CRE + Ensure all approvals are captured and stored with clear audit trails + Drive standardization and automation of approval tracking and reporting + Define and maintain centralized repositories for control documentation, approvals, and artifacts + Implement standardized control tracking tools to monitor effectiveness, ownership, and deficiencies **Audit & Regulatory Leadership** + Act as primary interface with Internal Audit, OSFI, Risk leadership, and key control stakeholders + Lead audit planning, readiness, and execution across CRE, including coordination of evidence, stakeholder engagement, and + assist in the development of remediation plans + Oversee issue management, CAPs, and remediation delivery to closure + Ensure approvals, risk decisions, and control evidence are fully traceable and audit-aligned + Develop audit-ready documentation frameworks including evidence libraries and approval logs + Monitor audit trends and findings to drive continuous improvement **Business Continuity & Resilience** + Ensure CRE's BCP, BIA, resilience, and pandemic readiness activities align to risk assessments and enterprise standards + Provide oversight of continuity controls, testing requirements, and preparedness updates **Governance & Risk Reporting** + Lead executive reporting across risk, audit, approvals, control effectiveness, key issues, and quarterly privacy reporting requirements + Define governance forums, escalation protocols, reporting cadence, and oversight for BUSO approvals where applicable + Drive integration of approvals, policies, procedures, and privacy obligations into the broader risk framework + Establish enterprise-aligned governance ensuring all initiatives meet approval requirements + Deliver consolidated reporting on approvals, audit readiness, and remediation tracking + Implement end-to-end tracking of approvals, exceptions, and deviations **Required Qualifications:** + A minimum of 7 years in progressive roles in Operational Risk, Audit, or Controls leadership + Relevant professional certification/designation (e.g., CIA, CISA, CRMA, CBCP) is an asset + Expertise in RCSA frameworks, audit management, and control environments + Proven experience managing regulatory or audit interactions + University degree in business, finance, risk management, or a related field, and/or equivalent combination of education and relevant experience + Strong understanding of enterprise risk frameworks, governance, and CAP management **Competencies:** + Strong attention to detail and a high standard of accuracy in deliverables, while consistently meeting deadlines + Ability to understand and work with complex, large enterprise business environments + Excellent oral and written communication skills including the ability to build and present effective business presentations + Demonstrated capacity to shift between tasks and changing priorities, lead under pressure, make decisions in ambiguous situations and drive cross functional collaboration in a short period of + Ability to work well interpersonally across different teams and disciplines at various levels up through executives, as well as influence and manage without direct authority. + Capable of leading process analysis and providing recommendations for process improvements + Ability to prioritize and effectively manage competing priorities and projects + Strategic thinker with strong execution and follow-through + Ability to translate complex risk concepts into business impact **Success Profile** + Strategic thinker with strong execution and follow-through + Executive-level communication and influence + Ability to translate complex risk concepts into business impact + Proven leader in complex, cross-functional environments + Demonstrates strong attention to detail and a high standard of accuracy in deliverables, while consistently meeting deadlines **_When you join our team:_** + We'll empower you to learn and grow the career you want. + We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we'll support you in shaping the future you want to see. This is a hybrid role based in our Toronto office. The role being advertised is an existing vacancy. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a hr@manulife.com . **Referenced Salary Location** Toronto, Ontario **Modalidades de Trabajo** Híbrido **Salary range is expected to be between** $125,100.00 CAD - $175,100.00 CAD Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a hr@manulife.com para conocer el rango salarial correspondiente a tu ubicación. Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con hr@manulife.com para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .