Director, Project Management Office at Yee Hong Centre for Geriatric Care — NeverHard

Yee Hong Centre for Geriatric Care (Yee Hong) is a recognized leader in senior care, dedicated to providing exceptional, culturally inclusive services that enhance the well-being of older adults. With a strong reputation for excellence in long-term care, community programs, and aging-in-place initiatives, Yee Hong is committed to supporting seniors in living with dignity, independence, and the best possible quality of life. At the core of its mission is a focus on compassionate, person-centered care tailored to the unique needs of diverse communities. Yee Hong is one of the foremost providers of culturally appropriate senior care in the country, delivering high-quality resident experience and care to Chinese and other Asian seniors since 1994. The organization operates 805 long-term care beds and 308 seniors’ apartment units, with an additional 224 long-term care beds opening in a new home by June 2026. In addition, Yee Hong offers four campuses of managed care, a hospice residence, and a wide range of community-based senior and caregiver support services. Through this comprehensive network, the organization serves more than 15,000 individuals annually across the Greater Toronto Area. Role Overview The Director, Project Management Office plays a critical leadership role in advancing enterprise-wide strategic initiatives by supporting the Head of PMO and partnering closely with executive sponsors. This role is responsible for overseeing a portfolio of complex, interdependent projects, ensuring alignment to organizational priorities, and enabling successful execution through strong governance, planning oversight, and cross-functional coordination. Operating at both a strategic and operational level, the Director, Project Management Office provides structure, clarity, and insight across multiple transformation initiatives while supporting two Managers within the PMO function. This role focuses on integration, risk identification, and organizational readiness rather than day-to-day project execution. Key Accountabilities Enterprise Program & Portfolio Oversight • Lead the development and ongoing management of an enterprise transformation roadmap, aligning initiatives to strategic priorities and operational readiness goals • Oversee a portfolio of major initiatives, including: o Finch II operational readiness and activation o Enterprise scheduling system implementation o Procure-to-Pay automation and financial transformation o Transition to paper-light and paperless documentation o New operating model and organizational alignment o Dementia care model implementation o Broader digital and operational transformation initiatives • Ensure alignment, sequencing, and integration across all initiatives Governance, Risk & Integration • Identify interdependencies, risks, and pressure points across initiatives and proactively escalate issues • Establish and maintain strong governance frameworks, including executive reporting, dashboards, and decision-making structures • Provide clear, concise insights to support Executive Team and Board-level discussions • Monitor progress across projects to ensure consistency, accountability, and delivery against timelines Leadership & Team Oversight • Provide direction and support to two Managers within the PMO, ensuring consistency in project planning, reporting, and execution standards • Identify gaps in capability, resourcing, and processes across the PMO function and recommend improvements • Foster a culture of accountability, collaboration, and continuous improvement within the team Executive & Stakeholder Partnership • Act as a key liaison between the PMO and Executive Sponsors, ensuring alignment on priorities, timelines, and outcomes • Support leaders in translating strategic priorities into actionable plans and deliverables • Facilitate cross-functional collaboration across HR, Operations, Clinical, Finance, and IT Planning & Execution Oversight • Oversee the development and maintenance of integrated project plans, ensuring alignment across initiatives • Ensure project teams are equipped with clear timelines, milestones, and deliverables • Provide oversight and guidance without necessarily owning full execution of all initiatives Change Management & Organizational Readiness • Support enterprise-wide change management and readiness strategies • Identify organizational impacts and ensure appropriate supports are in place for adoption • Partner with leaders to drive engagement, communication, and sustained change adoption Strategic Insight & Decision Support • Translate complex, multi-layered initiatives into clear, actionable insights for leadership • Provide data-driven recommendations to inform prioritization and resource allocation • Continuously assess portfolio health and recommend adjustments as needed Qualifications & Experience • 8–12+ years of experience in project/program management, transformation, or strategic initiatives • Experience operating in a complex, multi-stakeholder environment (healthcare/LTC preferred) • Proven ability to manage large-scale, cross-functional programs • Strong experience with executive reporting, governance, and risk management • Demonstrated experience leading or supporting PMO functions or transformation offices • Exceptional ability to influence without direct authority • Strong analytical, communication, and stakeholder management skills Leadership Competencies (Aligned to Your Environment) • Strategic thinking and enterprise perspective • Operational discipline and execution oversight • Influencing and relationship-building • Change leadership and adaptability • Clear and effective communication Please apply before: 2026-05-27 Salary Range: $48.02 - $56.49 INTERNAL APPLICANTS: PLEASE APPLY THROUGH THE JOBS HUB Our people are our greatest strength and the core of our success. We invest in our employees' wellbeing and support their ongoing learning and development. We offer: Competitive total compensation package Multi-employer pension plan Professional development opportunities Ongoing learning and development Employee education assistance program Award winning corporate culture Safe, inclusive and supportive work environment Yee Hong is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the bona-fide requirements for the open position. If contacted for this employment opportunity, please advise if you require any accommodation. Successful applicants must provide a recent satisfactory vulnerable sector police reference check and medical clearance certificate. Our hiring process involves the use of Artificial Intelligence (AI) to assist with screening of the applicants’ resume. This job is posted to fill an existing vacancy.