Director, Operational Systems & Process at Loblaw Companies Limited — NeverHard

The Director, Operational Systems & Process is responsible for defining and executing the long‑term strategy for operational systems, business processes, and continuous improvement across Supply Chain Operations. This role partners closely with Supply Chain, IT, and business leaders to drive innovation, standardize processes, and optimise technology solutions that enhance operational performance. The Successful Candidate Will Lead Two Key Strategic Workstreams Process innovation, enhancement, and standardisation across Supply Chain Operations. Business systems strategy, including identifying business needs and designing scalable technology solutions using a design‑thinking approach. Key Responsibilities Develop and execute the strategic vision and roadmap for Warehouse Management Systems (WMS), and related operational processes. Lead the continuous improvement, standardisation, and optimisation of supply chain systems and operational workflows. Build strong partnerships with Supply Chain, IT, and external technology providers to promote collaboration, transparency, and shared business outcomes. Monitor emerging industry trends, technologies, and best practices, identifying opportunities to improve business performance and drive innovation. Evaluate, implement, and scale new technologies and operational solutions that enhance end‑to‑end supply chain capabilities. Develop and maintain multi‑year technology roadmaps that align with business strategy and future operational requirements. Establish governance processes to prioritise initiatives, manage project portfolios, and ensure effective execution. Ensure consistent business support methodologies, tools, and standards across all operational systems initiatives. Measure project outcomes and operational performance to ensure initiatives deliver expected business value. Lead organisational change initiatives by applying structured change management principles and proactively addressing adoption challenges. Collaborate with senior leadership to translate corporate strategy into operational execution and future‑state supply chain capabilities. Build, coach, and develop a high‑performing team by establishing clear expectations, identifying capability gaps, and supporting ongoing professional development. Foster a culture of continuous improvement, innovation, collaboration, and operational excellence. Qualifications 7–10 years of progressive experience in Supply Chain, Retail, Distribution, or Operations. 4–7 years of leadership experience managing teams and cross‑functional initiatives. Demonstrated success leading enterprise process improvement and operational transformation initiatives. Proven experience managing complex projects, balancing competing priorities, timelines, and resource constraints. Experience implementing or supporting Supply Chain systems. Strong expertise in process improvement methodologies, analytics, performance measurement, and data‑driven decision‑making. Experience translating strategic objectives into practical, executable programmes and initiatives. Strong stakeholder management, influencing, negotiation, and relationship‑building skills across all organisational levels. Experience leading enterprise change management initiatives. Knowledge of modern supply‑chain technologies, automation, and digital transformation strategies. Demonstrated ability to build collaborative partnerships across business and technology organisations. A people‑first leader who models integrity, authenticity, collaboration, and trust while developing high‑performing teams. Please Note Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process. Hiring Range / Échelle Salariale à L’embauche $128,000.00 – $176,000.00 per year The company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. We have a long‑standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. #J-18808-Ljbffr