Director, OneHUB Business Liaison at AbbVie — NeverHard

Job Description The Business Liaison Lead is accountable for the overall relationship between the OneHUB organization and internal business stakeholders that OneHUB supports. This role is responsible for ensuring consistent alignment between leadership of OneHUB, AbbVie’s centralized in-house contact center hub, championing business needs, and coordination of execution. The role is a central coordination and escalation point that owns governance, prioritization, issue resolution, and dependency management across OneHUB to ensure OneHUB meets the business needs and expectations and continuously adapts to evolving business priorities. Enterprise and Business Interface Act as the primary interface between OneHUB leadership and supported business functions Translate business priorities, initiatives, and requirements into OneHUB execution plans Ensure consistent two-way communication between OneHUB and enterprise stakeholders Be accountable for new program launches, existing program changes and other changes in business need that could warrant a temporary change/adaption of OneHUB operations Relationship Management Build and maintain strong, trust-based relationships with business and GBS/internal teams Gather regular feedback to improve service delivery and stakeholder satisfaction Cross-pillar Coordination Orchestrate cross-pillar planning, prioritization, and dependency management Facilitate alignment across frontline and support pillars to enable integrated execution Support resolution of cross-functional issues and execution risks Governance and Escalation Own governance forums and prioritization mechanisms across OneHUB Serve as a central escalation point for enterprise initiatives requiring cross-One Hub coordination Ensure clear decision pathways and accountability for complex initiatives Performance Monitoring & Reporting Track and communicate key performance indicators for OneHUB initiatives Analyze performance and recommend improvements where needed Change Management Lead or support the communication and rollout of change initiatives Ensure all teams are well-informed, engaged, and supported during transitions Strategic Input and Continuous Improvement Contribute insights to strategic planning to align OneHUB services with evolving business needs Identify and drive opportunities for process improvement and efficiency Stakeholder Education Educate stakeholders on OneHUB capabilities, processes, and the value they deliver