Director of Quality Assurance at GTAA at Bilinguallink — NeverHard

Elevate airport performance with the Greater Toronto Airports Authority as the Director of Quality Standards and Performance Assurance in Toronto. Lead proactive data-driven decision-making to ensure operational excellence. As part of GTAA’s leadership team, you will oversee the enhancement of performance assurance across Toronto Pearson. Your role emphasizes building high-performance teams, managing KPIs, and driving operational accountability. With focus on safety, service resilience, and continuous improvement, you will lead initiatives that create actionable insights for airport operations. Key Responsibilities: Provide strategic leadership for performance assurance and quality standards Establish performance measurement frameworks and KPIs Drive data-driven operational readiness and insights Foster partnerships with airline and operational stakeholders Lead audits and standardization initiatives for operational excellence Requirements: Extensive senior leadership experience in performance assurance Proven skills in developing KPI frameworks and governance Significant aviation and airport operations experience required Strong analytical capabilities to translate data into insights Bachelors degree in relevant field; advanced degree preferred Strengthen Toronto Pearson’s operational standards and service delivery as a key strategic leader. #J-18808-Ljbffr