Director of Operations at Travel Industry Council of Ontario — NeverHard

JOB DESCRIPTION The Travel Industry Council of Ontario (TICO) is an organization mandated by the Ontario government to administer the Ontario Travel Industry Act, 2002 and Ontario Regulation 26/05, which governs all of the approximately 1,900 travel retailers and travel wholesalers registered in Ontario. As a consumer protection organization, TICO administers an industry-financed Travel Compensation Fund. At TICO, we are an organization that embraces inclusion and fairness. We are committed to fostering a culture of inclusivity, equity, and accessibility for all. As a team, we celebrate diversity in all its forms, while encouraging individual growth and innovation, because we feel it makes for an inspiring workplace where people are empowered and engaged. Role Responsibilities The Director of Operations is a contract role that helps fill a temporary leave of absence and captures a broad spectrum of operational responsibilities. While reporting to the Chief Financial and Administrative Officer, the individual will liaise with members of the leadership and management teams, including the CEO. This role requires excellent communication and people leadership skills. These responsibilities are further defined as follows: A self-starter with a hands-on approach to leadership Effective coordination of cross-departmental initiatives with internal and external stakeholders Assist with the organization’s reporting practices Key Functional Responsibilities Support the compliance team in the implementation of the Auditor General of Ontario recommendations Build consensus and create positive outcomes for all parties Assist with the coordination and completion and delivery of the Business Plan Assist with coordinating policy updates Assist with overseeing the execution of TICO’s strategic and enterprise risk management initiatives Use multiple sources of information including broader stakeholder views to develop solutions and recommendations Facilitate initiatives to free up capacity, improve operational efficiency, and address gaps in operational functions. Work with compliance and registration teams in coordination of regulatory activities Assist with ensuring compliance with internal policies and procedures Maintain continuous lines of communication, keeping the CFAO informed of all critical issues Key Competencies • Communication Strong communication skills with the ability to effectively develop comprehensive, yet succinct written and presentation documents Strong interpersonal skills A sense of balance, no matter how pressured the situation • Teamwork Ability to mediate and assist in achieving consensus A high level of diplomacy and tact, with the ability to read the situation and respond accordingly • Service Excellence Approachable and responsive to staff needs Ability to respond to direction received from the CFAO on a variety of different organizational priorities • Accountability Detail-oriented Ability to juggle multiple competing priorities and deliverables on a timely basis Results-oriented • Innovation Adaptable to new situations and requirements Open-minded Curiosity and strong research acumen • Functional Expertise Understands and has experience working in a regulatory environment Has strong acumen for developing policies and procedures and the ability to get up to speed on the existing organizational policies and procedures Qualifications Strong experience working in an operational and regulatory environment Minimum of 5 years’ experience in a senior management role Demonstrated leadership and management of teams Strong computer skills (Outlook, Excel, PowerPoint, Word, etc.) Adopts quickly to new situations and becomes proficient in organizational policies Strong oral and written proficiency Working Conditions This role may require additional overtime during peak periods Hybrid office environment with a minimum 2-day in the office Direct Reports: None