Director of Operations - Ottawa at Evolve Consulting Co. — NeverHard

Job DescriptionJob DescriptionDirector of OperationsRole Summary As the organization continues to grow, we are seeking a Director of Operations to lead day-to-day operations, strengthen team accountability, drive operational excellence, and support the business through its next phase of growth. This is a newly created leadership role reporting directly to ownership. The successful candidate will oversee multiple departments including project management, estimating, administration, accounting support, and compliance. We are looking for a hands-on operational leader who can effectively manage people, processes, and performance while fostering a culture of teamwork, accountability, and continuous improvement. Skills & Qualifications 10+ years of experience in restoration, construction, or a related project-based industry 7+ years of leadership experience managing teams and operational functions Strong understanding of restoration and construction operations Experience overseeing project management, estimating, administration, and compliance functions Proven ability to lead teams, improve performance, and implement accountability measures Experience managing budgets, forecasts, and operational KPIs Experience working within EOS (Entrepreneurial Operating System) environments is considered an asset General understanding of Xactimate, XactAnalysis, Encircle, and accounting software platforms Strong leadership, coaching, and team development skills Ability to build trust and credibility with leadership and staff Strong problem-solving, organizational, and decision-making abilities Excellent communication and interpersonal skills Open to technology, automation, and process improvement initiatives Respectful, confident, and collaborative leadership style Demonstrated ability to manage change and drive operational improvements Strong follow-through and commitment to execution Duties & Responsibilities Oversee the day-to-day operations of the business and ensure all departments are operating efficiently Lead and support project management, estimating, administration, accounting support, and compliance teams Establish and monitor operational KPIs and accountability measures Manage and support EOS processes, scorecards, and leadership meetings Develop and implement operational procedures and best practices Work closely with ownership to execute strategic initiatives and business objectives Assist in the development and management of annual budgets and operational forecasts Monitor departmental performance and implement improvement plans where necessary Support the onboarding of new customers and ensure proper operational execution Build and maintain strong relationships with customers, insurance partners, and key stakeholders Resolve escalated customer issues while ensuring positive outcomes Drive operational improvements, efficiency, profitability, and technology adoption Recruit, coach, and develop high-performing teams while fostering collaboration and accountability Ensure compliance with company policies, procedures, and operational standards Promote a culture of continuous improvement, teamwork, and results Compensation & Benefits Annual Salary: $95,000 – $105,000 Competitive salary based on experience Performance bonus based on company and operational KPIs Comprehensive health, dental, and vision benefits Company phone and computer provided Mileage reimbursement for business-related travel Opportunity to join a growing organization and make a significant impact on its future success Schedule Full-time, Monday to Friday In-office position Occasional local travel for customer meetings and business requirements