Director of Field Operations at Langford Staffing — NeverHard

Our Client is a growing maintenance and field service company supporting residential and multi‑residential properties across Ontario. We provide repairs, inspections, emergency response, turnover services, cleaning, painting, and trade support through internal teams and approved independent service providers. Our network includes handymen, painters, cleaners, plumbers, electricians, HVAC technicians, appliance technicians, labourers, restoration vendors, and other specialty trades. About The Role Our Client is hiring a Director of Field Operations to lead our province‑wide field operations. This is a senior, hands‑on leadership role for someone who understands maintenance execution, residential service urgency, vendor and trade management, quality control, compliance, cost discipline, and customer escalations. You will oversee day‑to‑day operations across handyman, painting, cleaning, turnover, and mechanical trade services. This includes ensuring jobs are assigned, completed, documented, invoiced, and escalated with accuracy, urgency, and accountability. This is not a desk‑only role. We need someone who can build systems, lead teams, inspect work, train staff, manage vendors, resolve escalations, and create an operating structure that can scale city by city across Ontario. The right candidate will not only manage today’s workload, but also build the department structure needed for long‑term growth. Interview Process Qualified candidates will receive a link to complete a pre‑recorded interview via email within minutes of applying. Once the pre‑recorded interview has been completed, our recruiting team will review the submission. Candidates who appear to be a strong potential fit will be invited to complete a second interview, which will be conducted live. Key Responsibilities Lead daily field operations across maintenance, cleaning, turnover, painting and mechanical trade services Build and manage vendor and trade coverage by city, service category, response time, quality, pricing and compliance status Set standards for dispatch, emergency response, job documentation, photo requirements, inspections, close‑outs and escalations Create and enforce vendor onboarding requirements, including insurance, WSIB clearance where applicable, licences or certifications for regulated trades, service agreements, pricing schedules, banking details, tax forms and safety expectations Review work order quality, vendor performance, repeat visits, quote accuracy, invoice issues, SLA breaches, rework and customer complaints Hire, train, coach, and performance‑manage field staff, vendors, supervisors and future department leaders Develop SOPs, training materials, inspection checklists, KPI dashboards, scorecards and manager playbooks Handle serious escalations involving tenants, owners, vendors, technicians, emergency repairs, damage disputes, service failures or safety concerns Partner with leasing, property management, accounting, customer service and internal operations teams to improve speed, communication and accountability Visit properties when required to inspect work, assess field issues, support training and resolve operational breakdowns Build a scalable Ontario‑wide maintenance operation while maintaining service quality, compliance and cost control The Person We Need We are looking for someone who has successfully managed field teams, trade partners, subcontractors, vendors or multi‑location service operations. The Ideal Candidate Knows how to build teams through hiring, onboarding, coaching, performance management, progressive discipline and leadership development Can hold employees, vendors and trades accountable without creating unnecessary chaos or turnover Understands residential maintenance, turnover readiness, customer pressure, service urgency and real field conditions Is comfortable inspecting work, auditing photos, visiting properties, training teams and stepping in when issues need leadership Can scale operations across Ontario while keeping quality, compliance, pricing and response times under control Uses KPIs, dashboards and scorecards to manage performance, but does not rely on reporting alone when field action is needed Can manage difficult escalations calmly and fix the root cause afterwards Required Experience 7+ years of experience in field operations, maintenance operations, facilities, construction service, property maintenance, restoration, home services, trade coordination or vendor management 3+ years of experience managing people, vendors, supervisors, team leads or department leaders Experience with residential service operations is strongly preferred Proven ability to hire, train, coach, performance‑manage and build scalable teams Strong understanding of field service execution, quality control, vendor performance, customer escalations and cost control Experience using CRM systems, work order platforms, dashboards, spreadsheets, mobile field tools and AI‑assisted documentation Valid driver’s licence and ability to travel within Ontario as required Non‑Negotiables To Be Successful In This Role, You Must Be able to build a team, not just manage tasks Be comfortable holding employees, vendors and service providers accountable Understand the urgency and pressure of field operations Be willing to train, inspect, coach and solve operational problems directly Be organized enough to scale across Ontario without service quality falling apart Be comfortable working in a growing company where systems must be built, improved, enforced and refined Compensation Details Exceptional candidates with direct, proven Ontario field service scale experience may be considered up to $160,000 base salary. This role also includes eligibility for a performance bonus of 15%‑25% of base salary, tied to operational KPIs, service quality, cost control, vendor coverage, compliance and successful team build‑out. Additional compensation and support may include car allowance or mileage reimbursement, phone allowance, standard company benefits, paid vacation and business travel reimbursement. #J-18808-Ljbffr