Director of Care - Long Term Care at Touchmark — NeverHard

We are currently seeking a compassionate, operationally strong, and people-focused Director of Care to lead our Health Services Neighborhood. This leadership role is responsible for the overall direction of long term care; ensuring exceptional clinical quality, regulatory compliance, staffing stability, employee development, and hospitality-driven service. The Director of Care partners closely with community leadership to build strong teams, support resident wellness, maintain operational excellence, and create an environment where residents and team members thrive. What You’ll Do Lead long term care operations; oversee quality of care, staffing, resident wellness, and clinical outcomes Coach, mentor, and develop department leaders and frontline team members; foster accountability, engagement, and strong team culture Ensure compliance with state regulations, licensing standards, infection prevention protocols, and company policies Partner with physicians, families, pharmacies, therapists, and outside providers to coordinate resident care services Support budgeting, labor management, scheduling, and operational performance; maintain efficient and effective department operations Respond to resident, family, and employee concerns with professionalism, urgency, and compassion Drive a hospitality-focused culture where residents feel safe, valued, and supported every day The Ideal Candidate Will Be a strong clinical and operational leader who leads with compassion, accountability, and professionalism Have strong knowledge and or work experience in a unionized environment and collective agreement interpretation Have experience leading teams within or senior living environments Be highly organized with the ability to manage multiple priorities in a fast-paced environment Demonstrate excellent communication skills with residents, families, physicians, and team members Have a passion for employee development, coaching, retention, and creating positive workplace culture Be confident navigating compliance, surveys, audits, and regulatory requirements Thrive in a collaborative environment and support Touchmark’s mission and values Qualifications Registered Nurse designation with current registration in the Province of Alberta is required; equivalent leadership experience in senior living or healthcare environments considered Previous leadership experience overseeing care teams, clinical operations, or resident services required Experience in Assisted Living and/or Memory Care strongly preferred Strong knowledge of state regulations, resident care standards, and staffing practices Proficiency with EMR systems and Microsoft Office applications Ability to lead with professionalism, empathy, and sound decision-making Benefits Touchmark is dedicated to providing the best for our residents, and it all begins with providing the best for our employees. That’s why we offer a competitive compensation and benefits package to our team members who work 30+ hours per week which includes: Paid time off (including holidays) Health, dental, and vision insurance plans for employees and eligible dependents Education assistance Bonus and retirement plans Health care, dependent care, and commuter Flexible Spending Accounts Employee Assistance Program Supplemental insurance options We are looking to hire individuals whose values align with ours and who believe in doing everything they can to lead by example in safety, compassion, and empathy. If that sounds like you, we encourage you to apply.