Director, Meetings & Events - North America at Manulife — NeverHard

The Director, Meetings & Events - North America is a strategic leadership role responsible for overseeing the planning, sourcing, execution, and governance of a diverse portfolio of meetings, conferences, and special events across the region. Building on a team responsible for end-to-end event execution and stakeholder support, this role elevates accountability to include **team leadership, operational excellence, supplier strategy, budget oversight, and alignment to business priorities** across Wealth & Asset Management & Canada Segment. This individual leads a team of event professionals and is accountable for ensuring programs are delivered with consistency, operational rigor, and measurable business impact in a fast-paced, deadline-driven environment. **Position Responsibilities** **_Leadership & Team Management_** + Lead, mentor, and develop a team of Event Planners and Senior Event Planners across North America + Establish clear roles, responsibilities, and performance expectations aligned to business priorities + Drive a high-performance, collaborative team culture focused on accountability, continuous improvement, and service excellence + Support talent development, succession planning, and hiring to ensure appropriate team capacity and capability **_Strategic Planning & Stakeholder Management_** + Partner with senior business leaders, marketing, and sales teams to define event strategies aligned to business objectives + Lead complex needs assessments to determine program scope, audience experience, and ROI metrics (evolved from planner-level needs analysis responsibilities) + Act as primary escalation point for stakeholders and ensure alignment across competing priorities **_Program Oversight & Execution Excellence_** + Oversee delivery of all meetings, conferences, and events to ensure consistency, quality, and on-time execution + Provide governance and direction on program design, attendee experience, and operational execution + Ensure standardized use of tools (e.g., Cvent, reporting, registration platforms) across the team + Maintain oversight of event documentation, attendee communications, and logistics planning to ensure accuracy and quality (expanding on detailed execution responsibilities) **_Financial Management & Budget Oversight_** + Own and oversee the North America Meetings & Events budget, including forecasting, tracking, and financial reporting + Drive cost efficiencies through strategic sourcing, vendor negotiations, and consolidation opportunities + Ensure all programs are delivered within budget parameters while maximizing value (building on planner-level budget accountability) **_Cross-Functional Collaboration_** + Partner with internal marketing, operations, finance, and compliance teams to deliver integrated event solutions (building on collaboration expectations) + Lead cross-functional alignment on large-scale programs and strategic initiatives + Represent the Meetings & Events function in leadership discussions and business planning forums **Required Qualifications** + Bachelor's Degree required + 10-15+ years of experience in meetings, events, or hospitality, with demonstrated leadership experience (expanding on planner-level experience) + Proven experience managing large-scale, complex event portfolios across multiple business lines + Strong financial acumen with experience managing multi-million dollar budgets + Expertise in event sourcing, contract negotiation, and supplier management + Experience leading and developing high-performing teams + Knowledge of event technology platforms (e.g., Cvent) + Exceptional communication, executive presence, and stakeholder management skills + Strong organizational, problem-solving, and decision-making capabilities + Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec. **Key Competencies** + Strategic Leadership + Executive Communication & Influence + Operational Excellence + Financial & Commercial Acumen + Stakeholder & Relationship Management + Change Leadership & Process Improvement **_When you join our team:_** + As part of our global team, we'll support you in shaping the future you want to see. + We'll empower you to learn and grow the career you want. + We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. \#LI-Hybrid The role being advertised is an existing vacancy. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a hr@manulife.com . **Referenced Salary Location** Toronto, Ontario **Modalidades de Trabajo** Híbrido **Salary range is expected to be between** $125,100.00 CAD - $175,100.00 CAD Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a hr@manulife.com para conocer el rango salarial correspondiente a tu ubicación. Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con hr@manulife.com para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .