Director, Integrated Care & Experience Hubs & Community Integration at Durham Community Health Centre — NeverHard

Job DescriptionJob Description:\n\nPosition Title: Director, Integrated Care & Experience (Primary Portfolio: Hubs & Community Integration) Employment Status: Permanent Full Time Position Status: This is a Non-Bargaining Unit position This posting is for a new Vacancy Job Posting Deadline for Internal Candidates: July 13, 2026 Hours of Work: 35 Hours/week, with flexibility to work evenings and weekends as operationally required. Position Reports to: Vice President, Integrated Care & Experience (IC&E) Primary Work Location: 1635 Dundas Street, Whitby (with flexibility to work at other sites/locations and community locations as required) Direct Reports: Managers and/or interdisciplinary teams within the assigned Integrated Care & Experience portfolio. Salary Range: $120,000.00 - $132,000.00 commensurate on skills and experience, plus participation in HOOPP. and Group Benefits. Organization Overview Durham Community Health Centre (DCHC) is a registered charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education to community members in Durham who face barriers to health and well-being. DCHC provides equity-based programs and services for priority populations, including Indigenous, Black, 2SLGBTQI+, newcomer, senior, and unattached patients, among others, offering both preventive and responsive care through an interprofessional team of nurse practitioners, nurses, counsellors, outreach workers and administrative staff. Client needs are the centre of service design, from integrated clinical care to wellness supports and health education. DCHC supports community members with both preventive and responsive care. This is an exciting time to join DCHC as we continue to expand our impact on local health care by advancing our Strategic Plan, Theory of Change, brand, client stories, and resources. Position Overview The Director, Integrated Care & Experience is a strategic leader responsible for advancing integrated, equitable, and person-centred care across Durham Community Health Centre (DCHC). As a member of the Integrated Care & Experience leadership team, the Director works collaboratively with the Vice President and peer Director to provide portfolio-wide leadership, ensuring services remain responsive, accessible, high-quality, and aligned with DCHC's Strategic Plan, community needs, and funder expectations. While sharing collective accountability for the success of the Integrated Care & Experience portfolio, this role provides primary leadership for designated Hub models, community integration, outreach, and strategic partnerships within the Integrated Care & Experience portfolio. The Director is responsible for strengthening place-based models of care, fostering meaningful community engagement, and advancing collaborative approaches that improve access, health equity, and integrated service delivery.The Director provides strategic and operational leadership across designated programs and services, leading service planning, implementation, quality improvement, workforce development, and continuous service innovation. Working closely with program managers, clinical leaders, community partners, provincial organizations, funders, and people with lived and living experience, the Director ensures services meet organizational priorities, provincial standards, funding requirements, and local community needs. Working in close partnership with the Vice President and peer Director, the Director contributes to portfolio-wide planning, service transformation, and organizational priorities while providing primary leadership for assigned areas of responsibility. The Director is expected to work collaboratively across program boundaries, provide reciprocal leadership coverage, and contribute to the ongoing evolution of the Integrated Care & Experience portfolio. Portfolio Leadership As a member of the Integrated Care & Experience (IC&E) leadership team, the Director shares collective accountability for the overall success of the portfolio. While each Director has primary areas of responsibility, both roles are expected to work collaboratively to ensure seamless service delivery, consistent leadership, and achievement of portfolio objectives. The Director is expected to:Share responsibility for achieving the strategic, operational, financial, quality, and people objectives of the Integrated Care & Experience portfolio.Provide reciprocal leadership coverage during planned and unplanned absences to ensure continuity of operations, decision-making, and leadership.Collaborate with the Vice President and peer Director to balance workload, resources, emerging priorities, and strategic initiatives across the portfolio.Contribute to organizational and portfolio priorities beyond their primary areas of responsibility, recognizing that responsibilities may evolve in response to organizational needs, funding, service demands, and strategic direction.Foster a unified leadership culture that promotes collaboration, innovation, accountability, continuous improvement, and organizational success over individual program ownership.Build strong, trusting relationships across the leadership team to support integrated decision-making, shared accountability, and a consistent leadership approach. The allocation of programs, projects, strategic initiatives, partnerships, and other portfolio responsibilities within the Integrated Care & Experience portfolio may evolve over time in response to funding, emerging opportunities, service demands, workload balancing, and organizational transformation. Directors are expected to demonstrate flexibility in assuming leadership for new or revised areas of responsibility as determined by the Vice President, Integrated Care & Experience. Primary Leadership Responsibilities Strategic Leadership and Service DeliveryProvide strategic and operational leadership for designated Hub models, community-based programs, and initiatives assigned within the Integrated Care & Experience portfolio.Lead the strategic development, implementation, continuous improvement, and sustainability of designated Hub and community-based models of care, ensuring alignment with DCHC's Strategic Plan, funder requirements, provincial frameworks, and evolving community needs. This may include initiatives such as the HART Hub, Youth Wellness Hub, and future integrated community-based models of care.Provide executive oversight of designated services to ensure safe, accessible, equitable, responsive, and high-quality care for clients, families, and communities.Advance integrated service delivery across primary care, mental health and substance use, housing and social services, outreach, peer support, system navigation, wellness programming, and community-based supports to improve access, continuity of care, and client outcomes.Lead the implementation of service plans that reflect organizational priorities, funder expectations, community needs, and Hub governance or steering committee direction.Ensure operational excellence and accountability through effective oversight of service agreements, quality and performance standards, data integrity and traceability, reporting obligations, risk management, audit and accreditation readiness, and regulatory compliance. People LeadershipProvide leadership, coaching, mentorship, and performance oversight to managers and interdisciplinary teams, fostering a culture of accountability, collaboration, innovation, continuous learning, and psychological safety.Foster an inclusive, client-centred, equity-driven workplace that reflects DCHC's values and commitment to anti-racism, anti-oppression, trauma-informed care, and culturally safer practices.Partner with Talent & Culture to support workforce planning, recruitment, onboarding, succession planning, employee engagement, labour relations, attendance management, and performance management.Promote leadership development and staff capability in integrated care, culturally safer care, trauma-informed practice, youth engagement, community development, quality improvement, and interdisciplinary collaboration.Ensure staffing models and operational resources support safe, accessible, sustainable, and responsive service delivery across designated programs. Community Integration, Engagement and OutreachLead DCHC's community integration, engagement, and outreach strategy for designated programs, strengthening the organization's visibility, credibility, and trusted presence across Durham Region.Develop and maintain meaningful relationships with residents, community groups, Indigenous partners, municipalities, schools, social service organizations, and other stakeholders to improve access, trust, and collaboration.Ensure outreach approaches are equitable, culturally responsive, trauma-informed, and designed to reduce barriers to care for priority populations.Identify emerging community needs, trends, and opportunities that inform service planning, innovation, program development, and organizational priorities.Lead planning, evaluation, quality improvement, and risk management activities that strengthen community impact and service effectiveness. Strategic Partnerships and System LeadershipPartner with corporate service teams, including Finance, Talent & Culture, Enterprise Performance, Evaluation & Strategic Initiatives (EPESI), Communications & Development, Facilities, IT, Procurement, to support integrated planning, resource stewardship, organizational performance, risk management, and continuous improvement.Develop and sustain strategic partnerships that strengthen integrated care, improve community outcomes, and advance DCHC's strategic priorities.Strengthen referral pathways, coordinated access, and integrated models of care through collaboration with health care providers, municipalities, housing and social services, education partners, community organizations, and provincial initiatives.Collaborate with provincial organizations, including the Youth Wellness Hubs Ontario Provincial Office and other provincial or regional partners, to support implementation fidelity, knowledge sharing, innovation, and system alignment.Champion meaningful engagement of clients, youth, families, caregivers, and people with lived and living experience in service planning, co-design, quality improvement, and evaluation.Represent DCHC at regional and provincial planning tables, collaborative initiatives, community partnerships, funder meetings, implementation groups, and sector networks, positioning the organization as a leader in integrated community-based care. Quality, Performance and Continuous ImprovementLead the development and use of performance dashboards, evaluation findings, client feedback, equity indicators, and operational insights to inform decision-making, service improvement, and strategic planningMonitor and act upon key performance indicators aligned with organizational priorities, funder expectations, and designated program objectives, using evidence to drive continuous improvement, accountability, and service excellence.Foster a culture of evidence-informed decision-making, learning, accountability, and continuous quality improvement that enhances clinical quality, client experience, integrated care delivery, operational performance, and population health outcomes.Identify, manage, and escalate operational, clinical, client, workforce, privacy, partnership, financial, and reputational risks, implementing mitigation strategies in collaboration with the Vice President and organizational leaders.Contribute to portfolio planning, resource stewardship, sustainability, budget oversight, and organizational decision-making in partnership with the Vice President and peer Director. Strategic Planning and InnovationContribute to the development and implementation of DCHC's strategic, operational, and portfolio plans.Identify opportunities to strengthen integrated community-based models of care through, Lead strategic initiatives assigned by the Vice President, Integrated Care & Experience.Support the development of business cases, funding proposals, partnership opportunities, and service expansion initiatives that enhance organizational sustainability and community impact.Foster a culture of innovation, learning, and evidence-informed decision-making that continuously improves access, integration, client experience, workforce effectiveness, and population health outcomes. Financial and Resource StewardshipProvide stewardship of assigned operational budgets and resources, ensuring financial sustainability, accountability, and alignment with organizational priorities.Monitor financial performance, identify risks and opportunities, and implement appropriate mitigation strategies.Support funding applications, budget development, and resource planning to sustain and expand integrated community-based services.Ensure resources are allocated effectively to maximize client outcomes, operational efficiency, and value. Qualifications & ExperienceUndergraduate degree in health administration, health sciences, nursing, social work, public health, community development, business administration, or a related discipline. A Master's degree in a relevant field is considered an asset.A minimum of five to seven years of progressive leadership experience within health care, community health, mental health and substance use, housing, youth services, social services, or related sectors, with demonstrated success leading interdisciplinary teams and complex, integrated programs.Demonstrated ability to provide strategic and operational leadership across integrated models of care, Hub services, community-based programs, interdisciplinary teams, and partnerships serving individuals and communities with complex health and social needs.Strong understanding of integrated care, population health, health equity, trauma-informed care, culturally safer care, anti-racism, anti-oppressive practice, and the social determinants of health, with the ability to translate these principles into service design and operational practice.Knowledge of Ontario's health system, community health centres, integrated care models, provincial priorities, and relevant legislative, regulatory, governance, privacy, quality, and accountability frameworks. Experience with initiatives such as HART Hubs, Youth Wellness Hubs Ontario, or other integrated community-based models is considered an asset.Experience leading Hub models, community integration initiatives, outreach services, interdisciplinary teams, strategic partnerships, or other integrated community-based models of care is considered an asset.Demonstrated experience in strategic planning, operational leadership, quality improvement, performance measurement, evaluation, risk management, budget oversight, and resource stewardship within a complex health or community services environment.Proven ability to build and sustain collab