Director, HR Process Optimization & Program Delivery at CI Financial — NeverHard

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so. We are seeking a highly experienced Director, HR Process Optimization & Program Delivery to lead complex initiatives involving optimizing processes, cross-functional workstreams, and technical implementations. This role operates in a fast-paced environment, requiring the ability to manage competing priorities while driving execution forward with a hands-on approach. The ideal candidate combines strong program leadership with a deep understanding of process improvement methodologies and technical delivery frameworks and is comfortable rolling up their sleeves to remove blockers and accelerate progress. This role follows our in ‑office work model and requires employees to be onsite four days per week to support collaboration and business needs. WHAT YOU WILL DO Project & Program Leadership Lead and manage multiple concurrent projects and interdependent workstreams across business and technical teams Define project scope, objectives, timelines, and success metrics aligned with strategic goals Develop and maintain integrated project plans, ensuring clear dependencies and sequencing Effectively prioritize and balance multiple initiatives in a fast-paced, dynamic environment Drive delivery excellence using Agile methodologies, sprints and minimal viable products Process Optimization Identify process inefficiencies and lead initiatives to improve workflows, reduce costs, and enhance performance Apply methodologies such as Lean, Six Sigma, or continuous improvement frameworks to drive overall efficiencies Partner with stakeholders to redesign and standardize scalable business processes Track and report measurable improvements in operational efficiency and productivity Technical Implementation Oversight Oversee implementation of technology solutions (e.g., enterprise systems, digital platforms, automation tools) Collaborate with HR Systems, IT, stakeholders to ensure alignment with technical requirements Translate business needs into technical delivery plans and ensure adherence to quality standards Manage risks and dependencies related to integrations, data migration, and system changes Stakeholder Management Act as the primary point of contact for stakeholders and Executive audiences, providing regular updates and insights Facilitate cross-functional collaboration between business, IT, and external vendors Manage third party vendors to ensure deliverables, costs and schedules are met Manage expectations, resolve conflicts, and drive consensus across diverse teams Risk, Governance & Reporting Identify, assess, and mitigate project risks and issues proactively Establish governance frameworks, including steering committees and regular reporting cadence Provide executive-level reporting on project status, milestones, and KPIs Execution & Delivery Mindset Proactively remove roadblocks and drive initiatives forward with a hands-on, “roll-up-your-sleeves” approach Demonstrate strong ownership and accountability for outcomes across all workstreams Adapt quickly to changing priorities and business needs while maintaining focus on results WHAT YOU WILL BRING Qualifications & Experience Bachelor’s degree in Business, Engineering, Information Technology, or related field Minimum 5 years working in an HR function running projects/ initiatives with a focus on enterprise-scale initiatives Demonstrated experience leading process improvement and optimization projects Proven track record managing technical implementations (e.g., Workday HCM, AI Tools, ADP, transformation initiatives) Demonstrated ability to work in fast-paced environment and manage multiple competing priorities simultaneously Strong knowledge of project management methodologies (PMP, PRINCE2, Agile certifications preferred) Experience managing budgets, timelines, and cross-functional teams in complex environments Key Skills & Competencies Strategic thinking with strong execution focus Exceptional organizational and multitasking abilities Ability to juggle multiple priorities without compromising quality or timelines Strong analytical and problem-solving skills Excellent communication and executive presentation skills Ability to influence and lead without direct authority Proficiency in project management and collaboration tools (e.g., MS Project, Jira, Smartsheet) Preferred Attributes Previous experience working in a fast paced financial services or asset management organization Strong understanding of system integration and enterprise architecture concepts This opportunity is for an existing vacancy with the company. The anticipated base salary range for this position is$93,000 to $143,000. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a bonus program. In addition, The Company offers a variety of benefits to eligible employees, including health insurance coverage, wellness programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company. CI Financial is an independent company offering global wealth management and asset management advisory services through diverse financial services firms. Since 1965, we have consistently anticipated and responded to the changing needs of investors. We are driven by a commitment to provide individuals and institutions with the highest-quality investments and advice. Our commitment to the highest levels of performance means that whatever their position, CI employees must be comfortable in a fast-paced environment that will stretch them to tap into their highest potential. Employees with a healthy dose of ambition, a desire to commit to a curious mindset for continuous learning, and a willingness to go the extra mile thrive at CI. A Supportive Environment for Success We offer an in-office environment, competitive benefits, and a supportive workplace to help our employees thrive both personally and professionally. WHAT WE OFFER Modern HQ location within walking distance from Union Station Training Reimbursement Paid Professional Designations Employee Savings Plan (ESP) Corporate Discount Program Enhanced group benefits Parental Leave Top–up program Paid time off for Volunteering We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further. Please submit your resume in confidence by clicking “Apply”. Only qualified candidates selected for an interview will be contacted. CI Financial Corp. and all of our affiliates (“CI”) are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities. If you require accommodations in order to apply for any job opportunities, require this posting in an additional format, or require accommodation at any stage of the recruitment process please contact us at accessible.recruitment@ci.com, or call 416-364-1145 ext. 4747.