Director, Facilities Operations and Maintenance – Permanent Full-Time (1.0) at Children’s Hospital of Eastern Ontario — NeverHard

Compensation Pay Range: $75.67-$89.19 Position Summary Reporting to the Chief Capital Planning and Development Officer and working in partnership with the Director, Capital Projects, the Director, Facilities Operations and Maintenance leads the CHEO facilities operations team, fostering a high‑performance culture focused on service excellence, accountability, and continuous improvement. The role is responsible for safe, reliable and efficient operation of all CHEO facilities, including main campus, Integrated Treatment Centre and off‑site locations. Job Description Develop and implement a facilities management framework aligned with organisational goals and growth plans—establish policies, SOPs, governance structures, service standards and SLAs. Establish business continuity plans, emergency response procedures and crisis management protocols. Plan short‑and long‑term asset management and capital replacement. Provide strategic recommendations on infrastructure investment, modernisation and growth initiatives. Benchmark operational performance against healthcare industry best practices. Collaborate with capital projects to ensure design‑stage projects align with infrastructure and maintenance requirements. Contribute to facility master plans aligned with organisational priorities. Direct operations and maintenance of all CHEO facilities, grounds, utilities and infrastructure. Lead in‑house facilities teams in a unionised environment, overseeing work orders, asset management, contracts, utilities and workplace infrastructure. Ensure reliable operation and compliance of critical building systems. Develop and monitor performance metrics to ensure reliability, resilience and operational effectiveness; drive continuous improvement. Support expansion, relocation, consolidation and workplace transformation initiatives. Develop and oversee preventive, predictive and corrective maintenance programmes aligned with regulatory requirements. Ensure effective use of CMMS and lifecycle management programmes for facility assets. Prioritise maintenance activities based on risk, criticality and timely completion of work orders. Promote best practices in facilities maintenance and maintain industry partnerships. Ensure compliance with healthcare regulations, building codes, fire/life safety, occupational health and safety, environmental requirements and accreditation standards. Maintain readiness for inspections and accreditation surveys; lead mandatory actions from audits. Maintain accurate regulatory documentation and reporting. Lead emergency preparedness, business continuity planning and response procedures with clinical and emergency teams. Coordinate response to utility failures and infrastructure disruptions. Promote a culture of safety and accountability across facilities operations. Conduct risk assessments and implement mitigation plans in collaboration with safety and security teams. Investigate incidents and implement corrective actions. Support sustainability initiatives, including energy efficiency and resource optimisation. Lead digital transformation and automation initiatives across facilities operations; enable data‑driven decision making with KPIs, dashboards and analytics. Standardise SOPs, policies and workflows for consistency and scalability. Collaborate with IT, procurement and finance to integrate systems and technologies. Evaluate emerging technologies to improve service delivery and cost efficiency. Develop and manage operating budgets, ensuring fiscal accountability and resource utilisation. Identify cost optimisation opportunities and operational efficiencies. Develop business cases and ROI analyses for capital investments. Prepare and present financial and operational reports to executive leadership. Represent facilities operations and maintenance to internal and external stakeholders. Provide leadership, mentorship and direction to facilities teams; foster continuous improvement. Lead succession planning and workforce development initiatives. Set performance objectives, conduct evaluations and support employee development. Collaborate with talent services, labour relations and partners to support operational effectiveness. Qualifications Criminal record check – Level 1 (Required). Bachelor’s degree in Engineering, Facilities Management, Building Sciences or related field (Essential). Master’s degree in Engineering, Business Administration (MBA), Healthcare Administration, Facilities Management or related discipline (Preferred). Professional designation such as P.Eng. or BSS (Essential). PMP or FMP certification (Essential). Lean methodology training (Preferred). Minimum 15 years’ progressive senior management experience in a large, unionised, multi‑site healthcare environment, including facilities operations and maintenance (Essential). Experience supporting capital projects from design through construction to operational readiness and maintenance (Essential). Experience working in a crisis management environment (Essential). Strong knowledge of building systems, operations and maintenance in a complex healthcare environment (Essential). Knowledge of applicable legislation, regulations and standards (Essential). Strong expertise in hospital facilities systems, infrastructure and building operations (Essential). Proven ability to manage maintenance programmes and asset lifecycle strategies (Essential). Solid knowledge of healthcare construction, regulatory compliance and accreditation requirements (Essential). Strong understanding of building systems, including utilities, automation and fire/life safety (Essential). Demonstrated strategic and operational leadership capabilities (Essential). Strong financial and business acumen with effective planning and resource management skills (Essential). Proven ability to lead change, develop teams and drive performance (Essential). Effective negotiation skills and ability to manage diverse stakeholders (Essential). Sound judgement and decision‑making under pressure (Essential). Highly effective communicator with strong executive presentation skills (Essential). Skilled in report writing and business case development (Essential). Strong conflict resolution and cross‑functional collaboration abilities (Essential). Bilingualism (English/French) (Preferred). Additional Requirements Effective March 29, 2021, CHEO will conduct a comprehensive pre‑screening and evaluation process that may include written tests, practical exams or other assessments. Bilingualism (English/French) will be verified by mandatory language proficiency testing; compulsory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory. Candidates must meet the minimum linguistic profile before the date of hire. CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier‑free work environment, complying with the Accessibility for Ontarians with Disabilities Act. Accommodation requests may be submitted to Human Resources at TalentAcquisition@cheo.on.ca (information kept confidential). #J-18808-Ljbffr