Director - Channel & Alliances Strategy at Freshworks — NeverHard

Job Description Freshworks is seeking a highly strategic and execution-oriented Director, Channel & Alliances Strategy to serve as a trusted partner to the SVP of Channels & Alliances. This individual will help shape the vision, operating cadence, and strategic priorities of the global partner organization while driving critical initiatives that accelerate partner-sourced and partner-influenced growth. The ideal candidate combines strategic thinking, operational rigor, business acumen, and exceptional communication skills. They thrive in fast-paced environments, enjoy solving complex business challenges, and have a proven ability to influence across functions and leadership levels. This role will work closely with executive leadership across Sales, Marketing, Customer Success, Product, Finance, Revenue Operations, and Corporate Strategy to ensure alignment, execution, and measurable business outcomes across the partner ecosystem. Key Responsibilities Drive Strategic Planning & Business Execution Partner closely with the SVP of Channels & Alliances to define and execute the organization's strategic priorities and long-term growth plans. Translate strategic objectives into actionable initiatives, milestones, and measurable outcomes. Lead annual planning, quarterly business reviews, operating plans, and strategic offsite sessions. Monitor organizational performance and proactively identify opportunities to improve execution and accelerate results. Lead Cross-Functional Initiatives Drive high-impact initiatives that support growth across channel, alliance, technology partner, marketplace, and ecosystem programs. Coordinate execution across Sales, Marketing, Product, Customer Success, Finance, Legal, and Revenue Operations. Remove organizational roadblocks and ensure accountability for key deliverables. Support the development and scaling of new partner motions, programs, and routes-to-market. Establish Operational Excellence Develop and manage the operating rhythm for the Channels & Alliances organization, including leadership meetings, business reviews, planning cycles, and executive reporting. Create scalable frameworks for prioritization, resource allocation, performance management, and decision-making. Identify process improvement opportunities and implement best practices to enhance organizational effectiveness. Drive consistency and alignment across global partner teams. Business Insights & Performance Management Partner with Revenue Operations and Finance to monitor key partner metrics, performance indicators, and business trends. Analyze partner ecosystem performance and provide actionable recommendations to leadership. Develop executive-level dashboards, business reviews, and performance reporting. Ensure leadership has visibility into progress against goals, risks, opportunities, and investment priorities. Executive Communications & Leadership Enablement Prepare presentations, executive communications, strategic narratives, and board-level materials. Support internal communications and organizational alignment initiatives. Ensure clear and consistent messaging across partner leadership, sales leadership, and executive stakeholders. Facilitate leadership meetings and drive follow-through on key actions and decisions. Drive Organizational Transformation Lead change management efforts associated with new programs, processes, operating models, and strategic initiatives. Help the organization scale effectively while maintaining agility and execution excellence. Champion a culture of accountability, continuous improvement, collaboration, and customer-centricity. Stakeholder Management & Influence Build strong relationships across executive leadership and key cross-functional teams. Serve as a connector across organizations, ensuring priorities remain aligned and execution remains coordinated. Navigate ambiguity and competing priorities while maintaining focus on business outcomes. Influence without direct authority to drive alignment and organizational momentum.