Director, Change Management at Manulife — NeverHard

The Director, Change Management is responsible for leading enterprise-wide change management practices that enable successful adoption of strategic initiatives, transformation programs, and business capability changes across Manulife Japan. Reporting to the Head of Organization Change Management (OCM), this role partners closely with Business Leaders, Product Management, Value Stream Leaders, Portfolio Management, Technology, and Adoption teams to ensure organizational readiness, stakeholder alignment, capability uplift, and sustainable realization of business outcomes. This position plays a critical role in embedding a Value-Driven culture and supporting the organization’s transformation toward a Product Operating Model and Continuous Delivery Framework (CDF). Position Responsibilities Enterprise Change Management Leadership Support enterprise transformation programs including Product Operating Model adoption, Continuous Delivery Framework (CDF), Agile and SAFe practices, AI and Digital Transformation initiatives, and Operating Model redesign initiatives. Change Portfolio Oversight Organizational Readiness & Adoption Stakeholder Engagement & Executive Alignment Value Realization & Outcome Tracking Capability Building Team Leadership Required Qualifications 10+ years in Change Management, Transformation, Strategy Execution, or Organizational Development. 5+ years leading enterprise-scale transformations. Experience with executive leadership teams and cross-functional programs. Change Management methodologies, Agile/SAFe, Product Operating Model, OKR/KPI frameworks. Strategic thinking, influencing, executive presence, systems thinking, change leadership. Preferred Qualifications Insurance or Financial Services experience. Agile/SAFe transformation experience. Change Management certification (Prosci, APMG, CCMP). When you join our team Reports To: Head of Organization Change Management (OCM) About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Working Arrangement Hybrid #J-18808-Ljbffr